B1: Operational Resilience – The New Frontier
David Halford, Fusion Risk Management
Enterprise Resilience programs continue to evolve with a convergence of Operational Risk, Third Party Risk Management, and traditional Business Continuity Management. As this evolution continues, the demand for Operational Resiliency is clear and supported by recent events. An Operational Resilience focus provides improved value to the Enterprise and is a key element of several recent financial regulatory guidance and Basel updates. During this session David Halford will provide a directional update and an actionable methodology to stand up an enterprise resiliency program. In addition, he’ll demonstrate the value of using a system to support your program enabling you to easily manage, visualize, and use critical enterprise information at time of crisis. You’ll leave the session more confident and ready to continue your Operational Resilience journey.

B2: Rebuilding for Speed in the Post-Pandemic Era
Lynnda Nelson, ICOR
As a result of the global pandemic, organizations have removed boundaries and have broken down silos in ways no one thought possible. Decisions and processes have been streamlined, front-line leaders have been empowered, and hierarchies and bureaucracies dismantled. It is vital that everyone understands why we can’t “return to normal,” but need to create a new normal that results in rethinking ways of working, re-imagining structure, and reshaping talent. The year 2021 will differentiate the resilient from the not-so-resilient organizations. Organizations that focus on building sustainable capabilities as a strategy instead of plans for returning to normal, will emerge stronger from the pandemic than those that don’t. In this session, we’ll share how you can contribute to building your organization’s sustainable capabilities as part of building a more resilient organization. Attendees will gain an understanding of:

  1. How agility and adaptive capacity impacts decision-making before, during, and after a crisis
  2. Strategies for building a more resilient organization
  3. The importance of learning from the remote working experience and how hybrid working will impact both the worker and the workplace.

C1: How to Work With Consultants to Achieve Nirvana!
Dr. Steven Goldman, MIT
The time may come (or has already arrived) when you need outside expertise for your Business Resiliency, Crisis Management, Crisis Communications, or Disaster Recovery program. Although consultants come in all sizes, shapes, costs, and areas of expertise, there are some guiding principles that you should know when choosing and working with them. In this valuable and informative session, you will learn how to find these consultants, define the scope, types of contracts, negotiations, and selecting the right one. Then you will learn how to best work with and manage your consultants, get the results you want, avoid mistakes, and deal with problems. Included are “Dr. Steve’s Top Ten Questions to Ask before Selecting a Consultant” and “Practical Guidelines to get the Most from your Consultant with Nirvana for All.” Dr. Steve Goldman – a former Fortune 500 company Senior Manager of Business Continuity, an internationally recognized expert, MIT Senior Lecturer, and, yes, also a consultant – has been on both sides of the consulting contract and shares a wealth of experience with you.

C2: End-to-End Testing
Lisa Casteel (l) and Debbie Mason (r), Primerica
How to manage End-to-End complete review of BCP ensures all processes are identified. The value of testing your BCP (which includes your recovery steps) is immeasurable. Having a plan, even well documented, will not serve you or your company well if it is not tested. What constitutes a good test? This session will detail the complete scope of what constitutes a true end-to-end test: Plans for the business must be reviewed/updated; the facility where testing is performed must be maintained – workstation software; coordination amongst critical business units to ensure personnel outage support; upper management must be onboard and read into process; all outside support and users are accounted/allocation of workspaces; preparatory meetings with engineering staff are conducted. Ensuring that these good testing practices are in place will only enhance the company’s ability to be well-prepared in any event.

D1: Ensuring ROI From Your Mass Notification Solution
Ann Pickren, OnSolve
The global pandemic and other crises that have happened in 2021 have created a working environment filled with uncertainty. This is forcing companies to prioritize critical communications strategies in ways they haven’t had to before. Through the lens of speed, relevance, and usability, companies and organizations are taking a strategic view of their critical communication solutions to understand what value they provide and where the gaps lie in their critical communications plans. Join Ann Pickren, Chief Customer Officer, to hear how to measure each component of your communication program and understand how to find ways to measure return on the investment of a critical communication platform.