Join us at the Hyatt Regency Minneapolis, October 4-6, 2021, for the 19th Annual Continuity Insights Management Conference for insight, inspiration, and actionable ideas presented by a faculty of leading business continuity experts and practitioners. Never before has the need for critical information-sharing been greater. While the pandemic has truly challenged each of us personally and professionally, we are confident that our resilience will prevail. As business continuity professionals, this conference is that timely and important opportunity to share best practices, lessons learned, and effective strategies employed to ensure organizational resilience. We look forward to you joining us at this important event to share your experience and expertise with your colleagues.

Download the Conference Agenda-at-a-Glance Here!

IMPORTANT: The COVID crisis of the past year-plus has certainly altered each of our lives. While no one can predict our return to (the new) normal, as resilience professionals it is incumbent upon us to prepare, plan and respond. The originally scheduled conference for April 2021 has been rescheduled to October 4-6, 2021. We are extremely encouraged by the continuing developments and announcements made in our fight against this pandemic. We will continue to keep you updated as needed. Until then please continue to stay safe and healthy, and we look forward to seeing you in Minneapolis in October.

Download the Continuity Insights 2021 Management Conference Health & Safety Guide

Full Conference Registration
   • By August 1, 2021:              $1,395
   • By September 1, 2021:       $1,495
   • After September 1, 2021:   $1,595
Full conference registration includes conference sessions, proceedings, breakfasts, lunches, breaks, exhibits, and  networking events.
Registration Discounts
The Continuity Insights Management Conference offers special group and certification discounts on your registration. Contact Robert Nakao, Executive Publisher, at 267-980-6151, or for more information.

You’ll earn up to 29 Continuing Education Points for attending the 2021 Continuity Insights Management Conference



Justification Letter
Click here to download this Word document to use as a guide in creating your own justification letter to management.

2021 Conference Session Guide
Download the 2021 Conference Session Guide
HERE for an expanded look at this year’s
educational opportunities.




Refund Policy: A full refund of conference fees, less a $50 administration charge, will be issued for cancellations received in writing and dated (postmarked) no later than August 1, 2021. After August 1, 2021, no fees will be refunded.

Agenda | Meet the Speakers | Register | Additional Education | Special Events | Travel Information | Exhibiting | Sponsors


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19th Annual Continuity Insights Management Conference

Hyatt Regency Minneapolis October 4, 2021 - October 6, 2021

MONDAY, October 4, 2021

8:30 a.m. to 9:30 a.m.          PLENARY SESSION
P1: Workplace Resilience and Thriving Amidst the Pandemic
Dr. George L. Vergolias, PsyD, CTM
Medical Director, R3 Continuum
We are over 18 months into the global pandemic and businesses globally are pushed to continually and rapidly redefine themselves in face of health, financial and psychological uncertainty. The pandemic has challenged us all to rethink our traditional approaches to crisis management and psychological resilience. Now more than ever, business leaders must continually look for clear and accurate guidance to navigate new trends and behavioral economics. One thing is clear – simply repeating successes of the past will not guarantee future positive outcomes in this systemic crisis. So how do you create value by caring for our greatest assets while staying ahead of the needs of the organization?

In this Keynote address, Dr. Vergolias will address: 

  • The impact the pandemic has had on stress, mental health and hostility in the workplace.
  • Key trends and projections related to return to work, remote work, and employee retention
  • The challenges of employee uncertainty to organizations today and into 2022.
  • What behavioral science tells us to expect tomorrow
  • The role of psychological resilience in cultivating a thriving workforce of tomorrow


9:45 a.m. to 10:45 a.m.          BREAKOUT SESSIONS
B1: Operational Resilience – The New Frontier
David Halford, Fusion Risk Management
B2: Rebuilding for Speed in the Post-Pandemic Era
Lynnda Nelson, ICOR
C1: How to Work With Consultants to Achieve Nirvana!
Dr. Steven Goldman, MIT
C2: End-to-End Testing
Lisa Casteel and Debbie Mason, Primerica
D1: Ensuring ROI From Your Mass Notification Solutions
Ann Pickren, OnSolve

11:00 a.m. to 12:00 p.m.          BREAKOUT SESSIONS
B3: Return to Work: The Most Important Issue You’ve Completely Overlooked
Bo Mitchell, 911 Consulting
B4: Privacy is a Business Continuity Issue Too
Steve Ross, Risk Masters, Inc.
C3: Conducting Joint BC/DR Testing With Third-Party Service Providers and What to Do if They Don’t Offer Joint Testing  
Carlo Kelejian, Continuity Innovations
C4: How Software Is Addressing the Continual Evolution of Business Continuity
Monica Goldstein, Agility Recovery
D2: Metrics That Motivate the Plan Lifecycle             
Kathy Davis, C.H. Robinson

1:00 p.m. to 2:15 p.m.          BREAKOUT SESSIONS
A1: Tales from the Real World
Mark Carroll, Income Research+Management
C5: Preparing Your Organization for Anything: The All Hazards Approach
Penny Neferis, JetBlue, and Peter Steinfeld, AlertMedia
C6: How to Set a Solid Foundation for Operational Resilience Success – Part One
Brian Zawada, Castellan BC
C7: Get Out of Your Comfort Zone
Mark Armour, Brink’s, Inc., and Joel Navarro, Mary Kay Inc.
D3: 9th Edition Event Impact Management Study 
Devin Simenis, Witt O’Brien’s, and Cheyene Marling, BC Management

2:30 p.m. to 3:45 p.m.          BREAKOUT SESSIONS
B5: How GDPR and CCPA May Impact Your BCM Program   
Joe Layman, Bright Horizons, and Susan Zielan, Core Logic
B6: Diversity and Inclusion: A Key Component of Resilience
James Green, Origami Risk, and Vanessa Mathews, Asfalis
C8: Taking Action With Operational Resilience Today – Part Two
Brian Zawada, Castellan BC
C9: Delivering a Crisis Management Exercise That Challenges the C-Suite!
Senad Cehajic, OMERS, and Isabelle Primeau, Premier Continuum
E1: Achieve “Top Talent” Status By Honing These Five Traits
Cheyene Marling, BC Management

4:00 p.m. to 5:00 p.m.          BREAKOUT SESSIONS
A2: Managing Risk Means Never Having to Say “I’m Sorry”
Mary Herbst, YMCA of Minnesota
B7: Focusing Your Executives’ New Appreciation for Business Resilience Post-COVID
Grace Burley, Witt O’Brien’s
B8: Searching for Risk in All the Wrong Places
Geary Sikich, Logical Management
C10: Evolve! Real World Steps to Leverage Today’s Crises for Tomorrow’s Resilience
Jason Jackson, Infinite Blue
D4: Developing KPIs for Organizational Resilience
Vik Bhatia, United Nations

TUESDAY, October 5, 2021

8:30 a.m. to 9:45 a.m.          PLENARY SESSION
P2: Reimagining Organizational Resilience: Achieving Best in Class
Chris Duffy, Infinite Blue (Moderator)
Panelists: Thomas Boehling, Amazon; Mike Janko, Goodyear Tire and Rubber Company; Carlos Moran, Toppan Merrill; (other panelists to be announced)






Traditionally, building plans has been the foundation for our profession. But the Pandemic, compounded with layers of man-made and natural disasters, have shifted our reality and focus to identifying and mitigating process risks. In this panel session, you’ll learn how other companies have enhanced their BCM by focusing on operational risks, and the benefits that can bring to your program.

10:00 a.m. to 11:00 a.m.          BREAKOUT SESSIONS
C11: What the Board Wants
Ted Brown, KETCHConsulting
C12: The Pros and Cons of Having a Third Party Manage Your BCM Program
Scott Ream, Virtual Corporation
D5: How to Transform Your BCM Program with Digital Process Automation: Decision, Implementation, and Launch
Larry Delfiner, Doma, and Tejas Katwala, Continuity Logic
E2: Organizational Resilience Is Hard: The Soft Skills to Make it a Success
Alex Fullick, Stone Road

2:00 p.m. to 3:15 p.m.          BREAKOUT SESSIONS
A3: So, You’re Having a Disaster… Now What?
Tom Serio, MTS
C13: Is Your Crisis Team Prepared for an Actual Crisis?
Sherri Flynn and Kianna Freeman, Agility Recovery
C14: Crisis Management vs. Crisis Communications
Dianne Stephens and Ashleigh Allison, Globe Life
E3: Breaking the Mold – Innovative Perspectives on Leadership
Tracey Rice (Moderator); Alice Kaltenmark, BCI USA Chapter; Mitzi Harlor, Marriott; and, Cheyene Marling, BC Management

3:30 p.m. to 4:30 p.m.          BREAKOUT SESSIONS
A4: Reflections on Nashville Christmas Day Bombing
Ray Holloman, NCA Healthcare
B9: Planning for Protests and Civil Unrest – Case Studies and Lessons Learned
Suzanne Bernier, SB Consulting
C15: How to Enhance the Effectiveness of Third-Party Risk Management
Mike Jennings, Infinite Blue
D6: Enhancing Agility Through Consequence Based Risk Analysis
Jay Johnson, Ed.D, Mayo Clinic

WEDNESDAY, October 6, 2021

8:30 a.m. to 9:30 a.m.          BREAKOUT SESSIONS
A5: How to Transform Your BCM Program with Digital Process Automation:  Decision, Implementation, and Launch  
Larry Delfiner, Doma and Tejas Katwala, Continuity Logic
B10: Buying Down the Risk of a Failed Ransomware Compromised Data Recovery Effort
John Beattie, Sungard AS
D7: Three Steps Towards Becoming ISO 22301 Compliant
Tim Woodcome, NQA
E4: Resiliency Training for a Virtual Workplace
Paul Lambert, Ripcord Solutions

9:45 a.m. to 1100 a.m.          BREAKOUT SESSIONS
C16: Cyber Resilience and Business Continuity: Establishing Cohesion Without Losing Your Marbles!
Raymond Seid, DRI International
C17: Effective Resilience Builds Customer Confidence
Dave Sarabacha and Mitesh Shetty, Deloitte
D8: ISO 22301 and Its Suite of Standards to Evaluate Business Continuity Program Performance
Marie-Helene Primeau, Premier Continuum
E5: Managing Team Mental Health During Crisis    
Dawn Gzrena, Zendesk

1:00 p.m. to 2:00 p.m.          BREAKOUT SESSIONS
A6: Executing Adaptive Business Continuity in the Real World
Mark Armour, Brink’s, Inc.
A7: Elements of a Successful Resilience Program      
Jeremy Boccabello, Covenant Park
C18: Why You Need More Than a Simple Weather Forecast
Alison Svrcek and Courtland Keith, StormGeo
C19: Updated Strategies on Developing a BCDR Training Program
Linda Pace, Certified Business Continuity Professional

2:15 p.m. to 3:15 p.m.          BREAKOUT SESSIONS
A8: How Was Canadian Premier Able to Manage During the Pandemic?      
Tahir Rao, Canadian Premier Life Insurance (Subsidiary of Securian Financial
B11: Where Do We Go From Here? Continuity in Higher Education in the Post COVID World 
Brandon Robbins, Washington University in St. Louis


3:15 p.m.          CONFERENCE ADJOURNS





Meet the Speakers

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19th Annual Continuity Insights Management Conference

Hyatt Regency Minneapolis October 4, 2021 - October 6, 2021

Additional Education

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19th Annual Continuity Insights Management Conference

Hyatt Regency Minneapolis October 4, 2021 - October 6, 2021




Continuity Insights Management Conference partner organizations will be offering additional courses on Saturday and Sunday, October 2-3, 2021, and on Thursday and Friday, October 7-8, 2021. please see below for the course offerings (to date):

SATURDAY AND SUNDAY, October 2-3, 2021

PRE1: Business Continuity Review (BCP 501): Two-Day Course (further details coming)
Saturday and Sunday, October 2-3, 2021, 8:30 p.m. to 5:00 p.m.
An unbelievable amount of information is packed into this newly updated, fast-paced course built for experienced business continuity professionals. If you’re in a hurry to take your career to the next level, Business Continuity Review (BCP 501) is for you. This short, yet highly effective, refresher course will re-acquaint you with the key elements of business continuity and is based on the recently revamped DRI Professional Practices for Business Continuity Management – the most utilized and time-tested standard in the field.

Note: A computer is required for this course. Your courseware will be available through your account profile 7 days prior to the course start date. Please contact DRI at 1-866-542-3744 for all questions.
Registration Fee: $1,750
Presented by: DRI International
For more information and to Register:

PRE2: Adaptive Business Continuity Foundations: Training and Certification Class
Saturday and Sunday, October 2 and 3, 2021, 8:30 p.m. to 5:00 p.m.
Concerned about BC’s role (or lack thereof) in COVID-19 responses? Frustrated with drawn-out and laborious traditional approaches to BC? Interested to learn and apply new discoveries from Agile, Cynefin, Growth Mindset, Lean, Organizational Resilience and others? Challenging times call for innovative responses, and many Fortune 500 organizations have adopted the Adaptive BC approach for their programs.

Join us for a two-day training and certification course. Using case studies, hands-on tools, breakout discussions, exercises, templates, and feedback, you will learn the foundations of Adaptive BC and how they can be applied. Instructors will provide interactive and engaging instruction – we promise this will not be like other BC classes you’ve taken!

Because evaluation takes place organically during the course, there is no exam required.
High-level Course Outline:
– Part one: Start with Why – Past, problems, principles, and the promise of improvement
– Part two: Theory – Research and models that (finally!) ground our discipline
– Part three: Practice – Concrete steps to execute
– Part four: Case Study – Designing (or transitioning) to an Adaptive BC program
– Part five: End with Who – Who YOU need to be for future success
With full participation in the course and in-class evaluations, you will earn the Adaptive BC Foundations™ (cABCF) certification.
Presented by: Dr. David Lindstedt and Mark Armour
Registration Fee:
$1,750 (course book, materials, and certification costs included)

PRE3: Learn To Create A Table Top Exercise – An Exercise in Business Continuity/COOP Preparedness!
Sunday, October 3, 2021, 1:30 p.m. to 5:00 p.m. (half-day course)
Creating an Effective Tabletop Exercises – A 3.5 hour class   
In this class you will be given five different table-top scenarios, including the injects, and you will learn how to create a situation, scenario, and injects for your audience, your business, your location, and your BCP maturity. You will identify operations, decisions, and policies that impact the ability of a business unit to execute plans. The exercise helps you address conclusions and discussions which can change, emphasize, and otherwise affect your business continuity/COOP plan. You will conclude with an “after action” report which will lead to effective modifications and improvements to the plans being exercised. 
Registration Fee: $350
Presented by: Ted Brown

THUSDAY AND FRIDAY, October 7-8, 2021

POS1: The Business Impact Analysis Course
Thursday, October 7, 2021, 8:30 a.m. to 5:00 p.m.
Business Impact Analysis (BIA)  (8-hour class)
This course is an in-depth look at how to conduct a Business Impact Analysis (BIA). The class is for both BIA novices and experienced professionals. It provides you with the opportunity to gain a deeper knowledge and understanding of the BIA. The course will explore the concept of the BIA. You will be taught two different approaches to a BIA – interviews and workshops and the value of each. You will also be provided with an actual BIA survey and the results of clients BIA’s. The objectives of this class are:
– Understand the BIA process
– Understand how to structure a BIA
– Apply the standard methods to conduct a BIA
– How to determine the results of the BIA & identify the critical functions for recovery strategies.
Registration Fee: $695
Presented by: Ted Brown

POS2 : COR: Organizational Resilience Behaviors and Structure – What do you need to know to increase the resilience of your organization?
Thursday and Friday, October 7 and 8, 2021, 8:30 p.m. to 4:30 p.m.
Attend ICOR’s Certified Organizational Resilience two-day course and learn how to increase the resilience of your organization. With a focus on Organizational Behavior and Infrastructure, you will gain valuable insight into the importance of the following competency areas:

1. Leadership Qualities for Resilient Organizations
2. Culture & Its Impact on an Organization’s Resilience
3. Knowledge Management
4. Agile Change Management
5. Agile Project Management
6. Structure & Design
7. The Agile Workplace
8. Facility Management
9. The Resilient Workforce
10. Agile Finance

This course is intended for those responsible for increasing the resilience of the organization and for managing risk throughout the organization. This course includes 2 of the 5 clusters (10 of the 25 competencies) offered as part of ICOR’s Certified Organizational Resilience Certification series that provide you with the knowledge of how to build more resilient organizations. ICOR’s organizational resilience competency-based certification program identifies and evaluates what it takes to be a leader in organizational resilience — across the globe; and across all career levels, job roles, and job functions. To earn certification as a Certified Organizational Resilience Manager, Professional, or Executive requires completion of additional competency courses.
See the ICOR website to learn more:
Presented by: ICOR
Course Fee:
$1,295.00 USD
Includes course book, instruction, and 10 competency (COR 1-10) exams.
Each competency area has one 30-minute online exam to be completed outside the course schedule.
For more information regarding this course contact ICOR at:
Phone: 1-866-765-8321 or +1-630-705-0910

Special Events

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19th Annual Continuity Insights Management Conference

Hyatt Regency Minneapolis October 4, 2021 - October 6, 2021

Mall of America: A Behind the Scenes Tour
Since opening its doors in 1992,  the Mall of America® (MOA) has revolutionized the shopping experience for more than 40 million visitors a year. With more than 5.6 million gross square feet and more than 500 stores,  how does the MOA ensure the safety and welfare of its visitors? This optional Behind the Scenes Tour will take attendees into portions of the mall that are typically off limits to visitors, to learn more about:
How did the pandemic impact the MOA?
• What are their strategies for events such as civil unrest?
• How does the MOA monitor terrorist threats?
• How does the MOA practice its emergency response drills, where do people shelter-in-place?
• What are some of their social media best practices.

There is limited attendance for this approximate 60-75-minute tour; more registration information will be coming. Registered attendees will be shuttled round-trip via bus from the Hyatt Regency Minneapolis to the MOA, approximately 11 miles from the hotel. Check back for updates.

Mall of America • 60 East Broadway • Bloomington, MN 55425


Travel Information

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19th Annual Continuity Insights Management Conference

Hyatt Regency Minneapolis October 4, 2021 - October 6, 2021

Continuity Insights has arranged for hotel accommodations at the Hyatt Regency Minneapolis at the special conference rate of $179.00 for a standard room. (Government rates are available; please email for more information.)


If you need additional assistance from the hotel, please contact the Hyatt at 612-370-1234.

Warning: Please ignore any attempts by unsolicited telemarketers claiming to work on behalf of Continuity Insights to reserve your hotel room. The hospitality industry has seen an increase in activity by these “hotel reservation pirates” who purport to secure the best rates possible. The only way to ensure the security of your credit information is to use the above approved reservation link.




As COVID-19 restrictions continue to evolve in Minnesota and in the city of Minneapolis, we want to provide you with the latest information so that you can explore and visit Minneapolis again with confidence. These are the protocols and procedures currently in place to help keep you safe. Please check these resources often, as information is changing frequently.

State – Minnesota
To keep up-to-date and learn more about what Minnesota is doing to keep visitors safe at a state level, please visit the following:
MN Stay Safe Plan
City-Specific Information
To learn more about what Minneapolis and the metro area is doing to keep visitors safe at the city level, please visit the following:
Mpls COVID-19 Resource Center
St Paul COVID-19 Resource Center
Minneapolis hotel properties are prioritizing cleanliness and safety for their guests. 
Lodging, restaurant, and resort association
Hyatt Hotels
Complete list of Mpls Hotels Cleanliness Policies
MSP Airport
The Minneapolis-St. Paul Airport has ramped up cleaning and disinfecting procedures for MSP touchpoints. Face coverings are required.
Travel confidently through MSP
Reference Guide for Traveling Through MSP
Mass Transit
The Minneapolis-St. Paul Airport Metro Transit is supporting efforts by regularly disinfecting vehicles and busy boarding areas.
How Metro Transit is Keeping Riders Safe
Meeting Venues
Currently groups of limited occupant capacity are currently permitted within indoor venues so long as social distancing and face-covering requirements are met. This updates regularly.
MN Stay Safe Plan
Stay Safe MN: Preparedness Plan Requirements Guidelines
Restaurants and Bars
Restaurants are currently allowed to be open with indoor and/or outdoor dining, limited capacity, and required reservations.
MN Retailers Association & Consumer-Facing Businesses
MN Stay Safe Guidance for Restaurants and Bars
Major Attractions
All theaters, cinemas, indoor and outdoor performance venues, and museums are currently allowed to be open with limited capacity.
Mpls Institute of Art
Walker Art Center
American Swedish Institute
Paisley Park
Other Helpful Resources
To ensure you are reading the most accurate and up-to-date news regarding COVID-19:
MN Department of Health
City of Mpls Office of Emergency Management
Hennepin County


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19th Annual Continuity Insights Management Conference

Hyatt Regency Minneapolis October 4, 2021 - October 6, 2021

Great attention will be paid to ensure a safe and healthy setting for interactive networking within the exhibits and all other areas of the event. Examples include:

8′ x 10′  Exhibit
Through the use of  greater distance between exhibits, floor treatments, wall locations, and graphics exhibitors will be able to guide attendees through the space easily while ensuring everyone remains safe.



8′ x 20′  Exhibit
With wider space comes more opportunities. The use of floor treatments, graphics, and structure elements to keep attendees and staff safe.



Reinventing the Meeting Space
Six-foot physical distancing means that we need to reassess everything in our meeting rooms – spacing, furnishings, materials, entrances and exits, flow, and event technology.



For more information on exhibiting and sponsorship opportunities, please email


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19th Annual Continuity Insights Management Conference

Hyatt Regency Minneapolis October 4, 2021 - October 6, 2021

Current and Past Exhibitors and Sponsors include:

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