Businesses constantly undergo change. Some changes are more anticipated, such as welcoming a new member into the team. Other changes, however, can come as a surprise. An example of such would be the sudden shift in work environments due to the pandemic. Working in change management, I have seen first-hand how easily change can go wrong, especially when there are no plans in place should employees resist particular transformations.
The biggest impact I have come across in my years of experience working across a diverse range of industries, is how poor leadership and management during these periods often leave employees feeling disengaged, deflated and exhausted. In more instances than one, this has skyrocketed turnover or slowed productivity, which can impact business continuity and profitability.