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Leading in a Crisis: Communicating Successfully

We look at the current pandemic and see daily examples of effective communication, as well glaring examples of communication that can only be described as less than effective. As we’ve seen with government leaders, effective communication recognizes emotions, instills hope, and radiates confidence.

Many of the strategies employed by government and public-sector leaders can be adapted for our own professional responsibilities as we work to keep our employees and customers informed and engaged.

In this article from, the authors detail pitfalls to avoid and proven strategies to embrace to achieve these objectives. Read the full story here.

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