Download the At-A-Glance Schedule
Pre-Conference Courses (Optional)
Sunday, May 5th
1:00pm – 3:30pm
PRE2: Introduction To Enterprise Risk Management (ERM)
This course will provide attendees with an understanding of Enterprise Risk Management (ERM), the overarching approach to addressing risk at a holistic and detailed level, incorporating the disciplines of Business Continuity, Disaster Recovery, Operational Resilience, Audit, etc. These disciplines cannot stand alone as siloed independent risk-based functions. Rather, they are key elements of a risk equation that comes together under the holistic umbrella of ERM. Attendees will review risk as both a strategic top-down assessment at the corporate level and a tactical bottom-up assessment at the business functional level. Key to this assessment will be the detailed use and review of the 3 Lines-of-Defense (3LOD) framework that serves as the backbone of a formal ERM risk and recovery program. Real life examples from Manufacturing, Financial Services, Pharmaceuticals, Supply Chain, and IT Operations will ensure a lively educational session.
Registration Fee: $295
Mark Carroll
Boston University
Brian Calabrese
Boston Scientific
Sunday, May 5th
1:30pm – 5:00pm
PRE3: Learn To Create A Tabletop Exercise – An Exercise In Business Continuity/COOP Preparedness!
In this class, you will be given five different table-top scenarios, including the injects, and you will learn how to create a situation, scenario, and injects for your audience, your business, your location, and your BCP maturity. You will identify operations, decisions, and policies that impact the ability of a business unit to execute plans. The exercise helps you address conclusions and discussions which can change, emphasize, and otherwise affect your business continuity/COOP plan. You will conclude with an “after action” report which will detail effective modifications and improvements to the plans being exercised.
Registration Fee: $350
Ted Brown
KETCHConsulting
* program is subject to change
Download the At-A-Glance Schedule
Conference Tracks
| Code | Track |
|---|---|
| A | Operational Resilience |
| B | Case Study |
| C | AI and Business Continuity |
| D | Trending |
| E | Program Development and Advancement |
| F | Measurement, Metrics, and Maturity |
| G | Professional Development |
| H | Cyber |
| P | Plenary |
Download the At-A-Glance Schedule
Monday, May 6th
Plenary Session
8:30am – 9:30am
P1: Today’s Hybrid Work Environment: Achieving Peak Performance And Employee Well-Being
As the world continues to adapt to remote or hybrid work models, it’s essential for executives and senior managers to recognize, understand, and prioritize the strategies and techniques necessary to manage this new paradigm. Following old models of organizational communication are no longer acceptable for success in these emerging environments. This session addresses the challenges of effectively managing remote and/or hybrid workers and how to overcome these with strategic planning and leadership. Dr. Chandler presents several key research findings and empirical statistics about the keys for effective remote or hybrid work models, and shares insights about the failure of using traditional organizational processes and communication assumptions when leading remote and/or hybrid workforce organizations.
Tuesday, May 7th
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Robert C. Chandler, Ph.D
Founder and Principal, Emperiria
Breakout Sessions
9:45am – 10:45am
A1: Leverage The Power Of Truly Knowing Your Business To Strengthen Enterprise Resilience
In today’s rapidly changing business landscape, resilience is not just a buzzword—it’s a necessity. To fortify your enterprise against disruptions and thrive in an ever-evolving world, you must start by truly knowing your business from the inside out. This session will explore the pivotal role that in-depth business comprehension, that is, a full understanding of each characteristic of your organization plays in strengthening enterprise resilience.
Tuesday, May 7th
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Frank Shultz
Infinite Blue
B1: Risk Integration – The Cornerstone Of A Control-Based Resilience Program
In 2020, Netflix implemented a control-based program called the Unified Resilience Framework (URF) and in 2022, it was implemented at AWS Resilience Assurance program to validate acceptance by regulatory and other auditing bodies. This session will discuss the major components of a control-based resilience program, and then walk through the first element—Risk Integration. Specifically, it will discuss why risk is the cornerstone of resilience, engaging with Enterprise Risk Management, aligning terminology, primary deliverables (scope, appetite, top risks), and integration into the resilience program. From an ROI perspective, no program is as effective as a control-based resilience capability approach.
Tuesday, May 7th
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Scott Baldwin
BCI Board Member
C1: AI Revolution: Empowering Business Continuity And Disaster Recovery
AI has emerged as a game-changer and its potential extends to the critical domains of business continuity and disaster recovery. In this introductory AI and BC session, the presenter will frame how AI is and could be transforming traditional approaches to resilience planning and response mechanisms. See how we can unravel the potential of AI in protecting businesses from unforeseen challenges, and empowering them to thrive in an increasingly uncertain world.
Tuesday, May 7th
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Lalit Arora
Northwestern Mutual
E1: What To Do When The Crisis Manager Is Having Their Own Crisis
As crisis managers, we are expected to remain calm and in charge during a disaster or crisis event. People turn to us for guidance, support, and information during the worst possible times. But what does a crisis manager do when the crisis impacts them? What is their procedure to follow? Who is there to assist? Who covers for the crisis manager?
This session will focus on three real-life scenarios where the crisis manager had to deal with real-life disaster situations. One scenario is a company declaring a disaster due to a hurricane, the second is when the crisis manager’s position was downsized and third, when a medical emergency thrusts the crisis manager into a situation they were unprepared for.
Tuesday, May 7th
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Tom Serio
MTS & Associates
E2: Next Level Exercise Participation, Involvement, Development & Performance
For attendees who have conducted tabletop exercises and perhaps internal exercises and want to learn where their program should be headed, this session will share how to design, develop, conduct, evaluate, and follow-up large and detailed full-scale exercises. The presenter will cite examples of successful large-scale exercises that he has developed/conducted, along with lessons learned. Topics include scope, objectives, extent of play, obtaining support, multiple locations, multiple participating groups, scenario development, creativity, office politics, preparations, participants, communications, briefings, conducting and facilitating this effort, and evaluation.
Tuesday, May 7th
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Dr. Steven Goldman
MIT
11:00am – 12:00pm
A2: Creating Team Resilience One Person At A Time: Start With Yourself
Organizations look for ways to create a sense of resilience in its plans, processes, leadership, and within its teams, but the answer to creating that resilience might not be what they think. It begins with a single, simple, step—which is often overlooked. With established research and real-life personal examples, this session will enlighten attendees on how they can begin a journey of resilience, and enhance their sphere of influence, create team resilience, and influence an organization’s leadership. Personal experiences, both good and bad, help define who we are, who we want to be, where we go, and where we take our teams and our organizations. This sphere of influence can help organizations establish a path of resilience that no documented plan, mandated directive, or policy, can create.
Tuesday, May 7th
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Margaret Millett
Continuity Insights Editorial Advisory Board Member
Tuesday, May 7th
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Alex Fullick
Stone Road
B2: Supply Chain Resiliency: A Case Study
Learn about Boston Scientific’s Supply Chain Resiliency program journey from its formation in 2020 through today. Hear about its successes and pain points as they work to evolve the program and make it more automated and embedded into key department processes. Through the lens of one product family, hear the details of the resiliency program and how it has evolved and expanded in focus year-over-year as Boston Scientific works towards disruption-proofing their supply chain, from sourcing raw materials up to the delivery of devices to customers.
Tuesday, May 7th
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Jennifer Park
Boston Scientific
E3: Shifting The Conversation From Risk Management To Resilience Management
Hear how key industry trends underscore why the continuity conversation must shift from risk management to true resilience management. Attendees will see exclusive data from a new global risk study that includes a survey of C-Suite executives on their realities, challenges, and priorities, as well as risk intelligence insights on changing or escalating patterns of critical events that can help inform proactive strategies for organizations in 2024. The end-results are that today’s continuity and resilience professionals must look beyond prevention-only narratives and strive for a rapid discovery/rapid recovery model.
Tuesday, May 7th
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Ann Pickren
OnSolve
E4: Connecting Risk Management And Final BIA To Technology
The technology solution is fully dependent on the specific disaster recovery scenario. It joins risk, business requirements, and technology into a solution, the disaster recovery process, and the agreements made with the business with respect to site availability. The scenario must be fully researched, and the verbiage must reflect the three abovementioned criteria. If the disaster scenario is foolproof, it can provide the metrics required for the disaster recovery solution to measure success, identify gaps, need for refinement, critical risk mitigation, and the ability to meet the recovery time and point objectives. The goal is to help technology teams integrate further into the disaster recovery process. This session will explore how to define and document scenarios, the business requirements and risks, and components that may comprise the solution.
Tuesday, May 7th
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Andrea Houtkin
Houtkin Consulting Inc.
F1: Predictable Metrics: How to Accurately Gauge Your Recoverability
We capture monthly metrics to drive compliance using key data points such as continuity plan and BIA reviews, perform testing, and identify gaps to RTO’s through testing. However quantitative metrics alone cannot truly measure our ability to recover. This session will demonstrate how to take existing metrics, aggregate key data points, and generate a predictable view of your organization’s ability to recover from a disaster and highlight where there are issues. Learn to identify the key data points needed—how to capture and report it in a meaningful and visual way to articulate your operational resiliency posture. We will share proven approach, socialization, and the visual dashboard in this session so you can easily adopt this capability.
Tuesday, May 7th
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Robert Fucito
Fannie Mae
Tuesday, May 7th
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Nisha Baxi
Fannie Mae
1:00pm – 2:15pm
B3: How Northwestern Mutual Built A Culture Of Resilience
The presenters embarked on a journey that significantly changed how the company thinks and feels about recovery from the Board down to the Plan Owner. The ultimate goal was to change the culture and mindset of Northwestern Mutual to one of recovery and resilience. The transformation ended up empowering the business, engaging executive leadership, and instilling accountability across the organization. In this session, the presenters will discuss what and how to communicate messaging, performance metrics, roles, responsibilities, and how to establish your brand within the company.
Tuesday, May 7th
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Travis Morehouse
Northwestern Mutual
Tuesday, May 7th
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Chuck Wachter
Northwestern Mutual
C2: Navigate Modern Crisis Management, Operational Resilience, And Business Continuity Using AI & Data
Artificial Intelligence (AI) and data analytics heralds a new dawn in proactively navigating a complex landscape. You will leave this session understanding the synergy between AI, data analytics, and the essential tenets of operational resilience, crisis management, and business continuity. Explore predictive analytics and machine learning; advancements in automated communication technologies; how data analytics and AI are being leveraged to build robust supply chains; and the ethical considerations of deploying AI and data analytics in crisis management and business continuity, ensuring responsible and inclusive practices.
Tuesday, May 7th
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Tejas Katwala
CLDigital
E5: What’s Your Risk Beyond Your Four Walls?
You have a solid business continuity plan; but do you fully understand the myriad of risks that exist across your interconnected global operations? During the first part of this presentation, you will learn about the process and tools to uncover risks you didn’t know existed and can stop your operations. Then we will use the following use cases to demonstrate the importance of layering risk over your supply chain: forced labor, deforestation, and a global country risk assessment tool. The global risk landscape is interconnected—learn to better understand each of the potential global risks that could affect your supply chain.
Tuesday, May 7th
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Brian Calabrese
Boston Scientific
F2: Enhancing Resilience Through Effective Tabletop Exercises
This insightful session will delve into the intricacies of conducting effective tabletop exercises to enhance your organization’s resilience capabilities. Learn valuable strategies and best practices to simulate crisis scenarios, enhance decision-making processes, and foster cohesive communication among your teams. Discover practical insights that can significantly improve your organization’s readiness to handle unforeseen challenges and crises. Whether you’re a seasoned professional or new to the field, this session will equip you with essential tools and techniques for optimizing your resilience planning.
Tuesday, May 7th
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Carlo Kelejian
Continuity Innovations
G1: The Seven Hottest Skills of Highly Effective Resilience Professionals
Resilience professionals increasingly must deal with the hybrid work environment, expanded reliance on third-party service providers, increased cyber threats, cloud-based production, intensified regulatory scrutiny, supply chain and technology dependencies. Stepping out of your BC comfort zone is no longer a “nice to have,” but it is now a “must have.” The panel will share their experiences and provide specific recommendations, as well as answer your questions about professional development. Topics include integrated exercise planning, design and facilitation, cyber impact scenarios, geopolitical impacts, third-party risk, selling your program, communicating your program’s value proposition, securing program support and buy-in, building relationships with internal/external stakeholders, and embracing emerging technologies.
Tuesday, May 7th
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Nate Bridges, MBCP, FBCI, PMP
Bridges Partners LLC
Tuesday, May 7th
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Dianne Stephens
Globe Life
Tuesday, May 7th
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Nandini Shekhawat
McKesson
Tuesday, May 7th
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Steve Goldman
MIT
Tuesday, May 7th
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Vernon Williams
Rational Risk
Tuesday, May 7th
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Donna Speckhard
Fannie Mae
2:30pm – 3:45pm
B4: Case Study: The Power Of Public-Private Partnerships To Support Climate Resiliency
The increasingly extreme U.S. weather events have significant primary and secondary effects on all critical infrastructure sectors (and their supply chains) that enable key U.S. government functions or support society. This session will walk you through the Department of Homeland Security’s Public-Private Analytic Exchange Program (AEP), and provide you with a free web-based map tool to assist you in understanding your exposure to extreme weather, assess vulnerabilities and risk, investigate options, prioritize and plan, and act. Learn about the main eight extreme weather events amplified by a changing climate and the best practices to address them. Walk away with frameworks to be developed or updated by 2035 that address extreme weather threats out to 2050.
Tuesday, May 7th
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Maurice “Mickie” Williams
USAA
Tuesday, May 7th
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Sunny Wescott
CISA
B5: Case Study: Cyber Preparedness At A Leading Energy Company
As one of Canada’s leading energy companies, Énergir, like most organizations, faces the growing threat of cyberattacks.
To face this threat, robust intervention plans and proven management tools are a main part of the solution, but it must extend directly to the people using them. This session will stress the importance of a comprehensive training and exercise program, and the importance of getting upper management involved. The presenters will share how they developed and conducted a full-scale tabletop exercise involving the three levels of Énergir’s crisis management organization.
Tuesday, May 7th
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Philippe Tassé-Gagné
Premier Continuum
Tuesday, May 7th
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Pierre-Philippe Desmeules
Energir
Tuesday, May 7th
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Martin Laberge
Energir
C3: Generative AI & You: How It Fits, What It Threatens, Who It Impacts
From itinerary planning to creating new recipes and writing emails, generative artificial intelligence hit the mainstream radar in the last year. While venturing into this uncharted territory is exciting, it can also be scary. But there’s more to consider beyond just the benefit of AI for business continuity planning. It’s also important to understand the potential threats that could cause disruption to your business. From this session you’ll learn what you need to know about AI’s involvement—the good and bad—in business continuity management. You’ll discover what to expect from AI features in your business continuity software, the role of the business continuity professional alongside AI, how AI can be used to create disruption or disinformation, and the skills you need to harness its power.
Tuesday, May 7th
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Brian Zawada
Riskonnect
E6: Resiliency, Recoverability, Regulations…Checking All The Boxes In An Audit
While an in-depth discussion of the scope and varied elements of an audit would be difficult to deliver in a 75-minute presentation, this session is a “Cliff’s Notes” version of what you need to know to ensure your plan remains compliant, relevant, and effective. Attend this session presented by two veteran resilience and technology professionals as they discuss the following topics:
- RPO, RTO, Back-up Copy Retention
- Regulations and Amendments
- Cloud Resiliency
- Isolated Recovery Environments (IRE)
- Data Vault
- Backup Configurations, Locations, etc.
- Object Storage Backups
- Alternate Access
- Core Infrastructure Recovery
- Exercises
- And more…
Tuesday, May 7th
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Cliff Magee
State Farm Insurance Companies
Tuesday, May 7th
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Bill Krohe
State Farm Insurance Companies
E7: Harness the Power of Data to Demonstrate Resilience in the Face of Severe Disruption
Scenario Testing is a must-have capability for all resilience programs that evaluates your organization’s ability to adapt, recover, and thrive through disruptions. The process to create, test, and analyze the results is time consuming and adapted to truly understand complex dependencies. In this session we will cover how using data to simulate severe but plausible scenarios can uncover more insights and stress test your resiliency like never before.
Tuesday, May 7th
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Sean McLaughlin
Fusion Risk Management
Tuesday, May 7th
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Davis DeRodes
Fusion Risk Management
4:00pm – 5:00pm
A3: Operational Resilience Outside Financial Services
Companies in all industries are committing to transition from “traditional” business continuity to Operational Resilience. But, without the regulatory guidelines imposed on banks, most companies struggle to explain the need for change, what an operational resilience program looks like in their industry, or what they will do differently. During this session, we will discuss what successful operational resilience programs look like. We will outline the journey to transition from BC to OpRes, highlight some successful operating models, and discuss the pitfalls you need to navigate to make OpRes a reality for your organization.
Tuesday, May 7th
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James MacDonnell
BDO
C4: Leveraging Artificial Intelligence In A Modern Business Continuity Program
For those less familiar with Artificial Intelligence (AI) intricacies, this session will provide an overview of how AI models are constructed and delve into their current applications in resilience. For experienced business continuity practitioners, understanding AI’s potential can be a game-changer. Key highlights include: AI’s evolution and its increasing accessibility; real-world examples of AI’s integration into resilience tools; exploration of AI’s coming role in resilience activities; and a deep dive into the tangible outputs of tabletop and BIA analysis powered by AI. By the end of the session, attendees will have a clearer picture of AI’s role in modern BC and be able to evaluate whether their current processes can benefit from AI. Note: This abstract was crafted with AI assistance.
Tuesday, May 7th
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Shane Mathew
Stone Risk
E8: Agile Business Continuity: Engaging All In Continuous Improvement
Working with a Fortune 500 company, the presenter applied most of the principles of Adaptive Business Continuity, but found it lacked a program execution framework. So, he took Adaptive BC and married it with the agile methodology to create Agile Business Continuity. Attendees will walk away from this session understanding the objectives for creating Agile BC. The presenter will walkthrough how the agile methodology—sprint planning, execution, and retrospective—were applied at the unit and organizational level.
Tuesday, May 7th
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Bruce McIndoe
McIndoe Risk Advisory LLC
E9: Great Business Continuity Plan? “Check.” Emergency Action Plan? “What’s That?”
Legions of business continuity professionals create, train, and administer great Business Continuity Plans, but that same legion has no idea what an Emergency Action Plan looks like. Often organizations appoint a BC pro to be in charge of all “crisis” or “disaster” responses: Not understanding that a BC plan is never an Emergency Action Plan; Not understanding that the only reason we have a BC plan is that an emergency has struck your workplace; Not understanding that an EAP is required by law for every workplace without exception; and that before we kick in our BC plan, we will have had to respond to the emergency in four minutes or less. In this session, you’ll learn how Emergency Action Plans differ from Business Continuity Plans, and more about emergency planning laws and standards.
Tuesday, May 7th
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Bo Mitchell
911 Consulting
H1: Understanding Business Impact Analysis For Cyber Resilience
Demystify the integration of Business Impact Analysis (BIA) with cyber resilience planning. In this session, you’ll learn actionable insights on effectively responding to and recovering from cyber incidents without compromising your critical business operations. This session will enable you to enhance your understanding and boost your cybersecurity readiness. Takeaways will include how to identify, assess, and respond to vulnerabilities, valuable recommendations to recover if/when a cyberattack occurs, improve your cybersecurity hygiene, plus a bonus BIA Checklist.
Tuesday, May 7th
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Sherri Flynn
Preparis
* PROGRAM is subject to change
Download the At-A-Glance Schedule
Tuesday, May 7th
Plenary Session
8:30am – 9:30am
P2: What Keeps You Awake At Night? A Discussion On Today’s Emerging Threats And Trends
A diverse panel of resilience professionals representing various backgrounds and disciplines will engage in a spirited discussion on today’s pressing continuity issues. Perhaps it’s supply chain, geopolitical risk, cyber threats, ESG demands, natural disasters, workforce challenges…no topic is off limits.
Tuesday, May 7th
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Moderator
Dianne Chase
Contingency Planning Association of the Carolinas
Tuesday, May 7th
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Bo Mitchell
911 Consulting
Tuesday, May 7th
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Lalit Arora
Northwestern Mutual
Tuesday, May 7th
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Sunny Wescott
CISA
Tuesday, May 7th
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Joe Frederick
NSSG
Tuesday, May 7th
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Guy Gryspeerdt
Honeywell
Breakout Sessions
9:45am – 11:00am
A4: Duty Of Care Is Your New Resilience Program
COVID had demonstrated that operational resilience must include a durable Duty of Care capability to ensure that all critical resources are adequately protected and supported when a disruption or event occurs. The session will provide insights on how a durable Duty of Care capability was developed and rolled-out during COVID, to enhance operational resilience capabilities. They will share an overview of the positioning of a Duty of Care capabilities to senior management, use real-world examples of duty of care events that enhanced management’s appreciation of the capabilities, and actual deployment stories on how the capabilities were used to enhance operational resilience.
Tuesday, May 7th
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Tyrone “Tye” Clark
William Blair, LLC
Tuesday, May 7th
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Paul Hinds
Mitarbet Consulting Corp.
B6: A Glimpse Into 10 Unique Resiliency Situations
In this session, up to 10 individuals with more than 200 combined years of resilience experience will present their unique challenges and/or mini-case studies, experiences that were clearly outside of the recovery norm or something that you won’t read in a book of BC best practices. Each expert will share examples of a practice, use-case, method, or other response that they had planned for or implemented to address that unique situation.
Tuesday, May 7th
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Mark Carroll
Boston University
E10: Empower Your Resilience Program With Positivity
Empowering your programs with positivity is not just about focusing on your planning and documentation. It’s also about you, and how you show up every day, how you develop relationships, and how you build strategic partnerships. How do you use positive language and skills to develop relationships, strategic partnerships, and elevate resiliency programs. Learn tools to build a positive program culture, create executive/virtual executive presence, watch what you say (communications), and combat digital presenteeism.
Tuesday, May 7th
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Joel Navarro
Mary Kay, Inc.
Tuesday, May 7th
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Diane Stephens
Globe Life
F3: Measuring Resiliency With The Right Maturity Model
As resilience leaders, we look to show value in our Leadership’s investment in Resilience. We’ll explore how to build models that are fit for purpose, share lessons learned, and discuss how to avoid some common pitfalls. We’ll also infuse some change management tips for how best to establish a corporate culture that understands you may not need to be a 5.0 on a 5.0 scale, on every component of the maturity model. We’ll also talk about some strategic communications approaches to help build a better understanding of the benefits of a resilience program, and ultimately, how a maturity model works to show you have true capability.
Tuesday, May 7th
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Tracey Mayer
Honeywell
Tuesday, May 7th
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Dervin Sirmenis
Honeywell
G2: Career Resilience – Navigating Your Career In A Hybrid World
While each career journey is different, common successes and challenges are shared by many during career growth – moving up the ranks, recognizing opportunities, taking responsibility and being accountable. Where am I, where am I going, and how do I get there? This presentation will build upon this theme and explore what has changed due to the hybrid working world in which we operate today. Personal resilience has also become a vital component of professional development for resilience professionals. In this session, we will look at the intersection of career resilience and personal resilience to help the audience chart their career resilience journey going forward.
Tuesday, May 7th
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Tracey Forbes Rice
Fusion Risk Management
Tuesday, May 7th
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Alice Kaltenmark
BCI USA
2:00pm – 3:15pm
A5: The MetLife Transformation: Traditional Business Continuity To Operational Resilience
To meet the changing landscape of poly-crisis threats including COVID-19, ransomware, geopolitical risks etc., in addition to evolving complex regulatory requirements, MetLife Leadership set out to proactively shift and transform its traditional business continuity practices towards operational resilience. In less than two years, the team built a unique, innovative Global Business Continuity program on the principles of Operational Resilience. Its BC team knew that the value is in the data and how the team can use the data to support leadership real time to develop dashboards and reports to provide leaders the specific information they need to make the best decisions. From implementing a new software tool, to identifying and training dozens of new BC Coordinators, to executing more than 1,500 BIAs and producing 350+ BC Plans—all signed off on at the highest levels of the organization.
Tuesday, May 7th
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Deji Aina
MetLife
Tuesday, May 7th
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Margaret Sarda
MetLife
Tuesday, May 7th
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Grace Burley
Witt O’Briens
B7: Case Study: The Whataburger Way
Texas hamburger legend Whataburger balances the need for timely information sharing between public and private sectors for effective crisis and community response. So, how does Whataburger protect hundreds of thousands of customers and employees, known as its Family Members? In this session, learn how they prevent and prepare for small business interruptions to large-scale multi-store closings. While discussing basic recovery techniques, the presenter will also share how to apply the four stages of emergency management, along with lessons learned and best practices. Finally, the attendees will hear some amusing incidents from its stores and late-night drive-throughs.
Tuesday, May 7th
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Ron Derrick
Whataburger Restaurants
D1: The Missing Link In The BIA: The Importance Of Including A Pandemic Risk Assessment
Although the most impactful part of the COVID-19 pandemic is behind us, experts are certain we will likely experience another infectious disease pandemic in the future. However, many businesses have not included risks related to a pandemic in their Business Impact Assessment (BIA). Including a risk assessment for a pandemic in your BIA involves evaluating the potential consequences of a pandemic on your organization’s operations, personnel, resources, and stakeholders. Most organizations periodically review and update their BIA to reflect changes in the business environment and lessons learned from actual incidents or exercises. This session will discuss WHY and HOW you can seamlessly incorporate pandemic risk assessment into your BIA to ensure your organization remains well-prepared to manage the risks associated with a future pandemic.
Tuesday, May 7th
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Lisa M. Koonin
Health Preparedness Partners
F4: Risk Assessments – Visual, Statistical & Supply Chain
Using actual Client Risk Assessment results, this session will demonstrate three types of risk assessments. The first is the traditional or visual risk assessment that analyzes a client’s risk by visually examining the physical structure, looking for vulnerabilities and single points of failure. The second is a Statistical Risk Assessment, which analyzes the odds of any one of more than 100 events occurring and its financial exposure to an organization. The last is a Business Risk Assessment, where tools are provided to determine the risks to your supply chain and vendors. The results of any or all of these assessments can help justify BCP Expenditures.
Tuesday, May 7th
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Ted Brown
KETCHConsulting
H2: Ransomware Recovery: Harness Proactive Strategies For The Ultimate Cyber Insurance Policy
In the face of escalating ransomware threats, the ability to safeguard your organization’s data effectively can make all the difference between a swift recovery and prolonged struggles. Every business must take steps to mitigate the threat posed by malware—business leaders must assume the worst will happen and prepare accordingly. This session will cover the essential steps and strategies to prepare for and recover from cyber threats and attacks. The presenters will discuss cyber resilience and data protection best practices, essential strategies to restore data successfully, insights into the power of Disaster Recovery as a Service (DRaaS), real-world examples of ransomware attacks and their outcomes, and a CISO’s perspective on predictive and proactive strategies for the ultimate cyber insurance policy.
Tuesday, May 7th
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Jeff Judy
Recovery Point Systems
Tuesday, May 7th
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Scott Williams
Recovery Point Systems
3:30pm – 4:30pm
B8: Process-Based BIA/BC Plan Transformation
This session will review in detail the value and key objectives to process-based BC planning. Starting with mapping business hierarchies, followed by the implementation of a universal Business Process Architecture (BPA), we’ll outline the facilitation, governance, and change management processes necessary to lead businesses through the transformation. We’ll conclude with insights on writing new BPA-based BIA’s to capture dependency-to-process level detail in the BCP. Throughout, we’ll discuss how educational materials, workshops, and long-term training; executive-led engagement; a software solution; and a model that can flex for businesses changes are all important for success.
Tuesday, May 7th
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Sarah Farnsworth
Chubb
D2: From Data To Dollars: Boosting Resilience With BIA-Driven Budgeting
Your annual Business Impact Analysis (BIA) gives you a window into the most critical aspects of your business—the ones you can’t operate without. Everything from connectivity, security, data, recoverability, and more needs to be factored in to assess your main priorities; and these priorities need to be reflected in your organization’s overall budget. This session offers a quick summary of BIA’s, why they are important, and will cover how BIA data can and should be used to guide budgeting. Anecdotes and examples will demonstrate lessons learned and the success of effective BIA-driven budgeting.
Tuesday, May 7th
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Kevin Finch
Sayers
E11: Organizational, Operational and Workforce Resiliency
In the BC/DR world, resiliency is the word of the decade. What exactly does it mean to business continuity, disaster recovery? What does it look like to the average employee or manager? All these questions and more are needed to help the average ‘joe’ understand the importance of starting, growing and maintaining organizational, operational and workforce resiliency. The acceptance and understanding of this concept will assist in obtaining this state. It’s not easy and it will never end…
Tuesday, May 7th
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Lisa Casteel
Primerica
Tuesday, May 7th
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Debbie Mason
Primerica
F5: Distinguish Your BC Programs With Meaningful Metrics And Visibility
To create an effective program, business continuity professionals need to accurately measure progress, quality, and ensure that its visible. This session will highlight methods and processes that have been successfully implemented in a global organization. Presenters will share the foundations of developing meaningful metrics, creating a simple message, and gaining visibility at all levels of the organization. Key takeaways will include examples of reports used, insight into how to measure quality, and achieving executive engagement and support ideas.
Tuesday, May 7th
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Stuart Murray
CyberRisk Solutions
Tuesday, May 7th
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Aaron Callaway
ServiceNow
G3: Maximizing BC/DR’s Role Within an Enterprise Risk Management (ERM) Program
This session will identify the key dimensions of a broad Enterprise Risk Program (ERM) and the critical role that BCDR plays within that program, a key cog in the risk machinery. What aspects of the risk environment can BC/DR leverage toward greater value? Hear how the environment for BC/DR and its associated risk-related disciplines, is the framework for the Three Lines of Defense (3LOD) model; in some organizations known as Enterprise Risk Management (ERM). What components of the BCDR solution be exploited by the 3LOD model toward greater overall enterprise gain?
Tuesday, May 7th
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Mark Carroll
Boston University
Tuesday, May 7th
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Brian Calabrese
Boston Scientific
* PROGRAM is subject to change
Download the At-A-Glance Schedule
Wednesday, May 8th
Breakout Sessions
8:30am – 9:30am
E13: A Global Study in Resilience Strategies, Capabilities, and Behaviors
This session will review the results of a global study on the Assessment of Resilience Strategies, Capabilities, and Behaviors. The presenter will share specific examples of how organizations determined their resilience strategy and objectives, thus enabling you to gain a better understanding of resilience and to develop your own resilience strategies. While being prepared for the unexpected and managing risk is important, it is also more narrowly focused on operations. Attend this session to learn how organizations globally assessed their current state of resilience, what they measured, and how they can use this information to create their resilience strategy.
Tuesday, May 7th
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Lynnda Nelson
ICOR
G4: Resilience Programs: How To Measure What Matters
In our quest to deliver the best programs, what is the litmus test of a thriving and/or acceptable resiliency program? Is it easy to measure activities, but harder to measure outcomes or an organization’s crisis readiness? Does what we measure have the influence of increasing support and ownership? How do we measure and report the value we are contributing? These questions and more will be discussed during this session, alongside defensible measurements that prove ROI and progress in your resiliency programs.
Tuesday, May 7th
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Phil Lambert
Lambert Learning
H3: Leading Cyber Resilient Organizations
Gaining a better understanding of the future trends in risk and resilience is critical for business leaders to navigate risks facing their organizations. Leveraging key findings from DRI International research, the presenter will review the decisions leaders must make in a post-COVID world and provides tactical insight on how to strengthen and improve enterprise-wide cyber resilience practices to address various risks. Additionally, Seid discusses how leaders must be prepared to partner with their boards on developing risk management strategies that draw from cybersecurity and business continuity as recent events have underscored the need for both boards and management teams to reassess their approach to mitigate risk.
Tuesday, May 7th
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Raymond Seid
DRI International
9:45am – 11:00am
C5: Beyond Resilience – Intelligent Process Automation Through AI for Cost Savings
AI is all the buzz, specifically generative AI with all the risk and control concerns that will continue to evolve. How does AI help you improve your resilience capabilities and information management today and tomorrow, along with supporting better process management, including automation opportunities to reduce costs in these more challenging economic times? Learn how AI can help focus your planning on the most relevant risks, organize data, coordinate and orchestrate responses, and add more value to your organization, protecting the people, products, and value of your business. Learn practical, near-term functional use cases for the various types of AI, to not only enhance risk assessments, but also collect, correlate, and orchestrate response capabilities, with the added value of sustainable process automation opportunities to save your organization money before recovery is ever needed.
Tuesday, May 7th
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David Sarabacha
Deloitte
Tuesday, May 7th
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Mitesh Shetty
Deloitte
E14: Workplace Violence Strategies For The Remote Workplace
As the remote workforce evolves, security professionals must align their workplace violence strategies to securing assets, data, and employees to manage company risk tolerances. It is also a relevant threat for employees working from their own homes who do not have access to the same physical security protections or practices as in the pre-pandemic workplace. This session will cover the skills needed to identify and prepare for threats of violence to protect employees working from home or remotely. This is an opportunity to understand the workplace violence challenges employees working remotely face, identify proactive strategies for a blended learning environment, and learn about communication resources to support employees.
Tuesday, May 7th
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Deb Andersen
MWI Direct
Tuesday, May 7th
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Robert Achenbach
First National Bank of Omaha
E15: Streamline Your BCP With A Business Resilience Focus
Business continuity programs have pillars built in silos and eliminate inconsistency when it comes to who activates a plan/team at the time of an incident. A transition to business resilience with program pillars under one umbrella, all employees, top down/bottom up, are trained in their role and responsibilities, and organization employees participate in annual training and exercise sessions. In short, it positions organizations to prepare for anything. In this session, we’ll cover the benefits of transitioning from business continuity to business resiliency methodology. Resiliency is about adaptive capacity or “What is the capacity of your company to adapt to change after an unplanned business operations disruption?”
Tuesday, May 7th
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Joe Layman
Bright Horizons
Tuesday, May 7th
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DeBorah Lozada, Ph.D., CBCP, CBRA
Bright Horizons
E16: Business Impact Analysis: Give the “A” In The BIA The Attention It Deserves!
The BIA often results in a myopic planning process where departments identify their recovery needs in a vacuum. You may already have a good understanding of the resources included in a typical BIA: such as buildings, equipment, technology, human resources, and third parties. In this session, you’ll learn a technique that helps you to identify dependencies each activity has on other department activities and verify that those activities have a recovery time objective that can meet your needs. Mapping these dependencies can have enormous benefits for your program and improve your resiliency posture.
Tuesday, May 7th
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Fiona Raymond-Cox
Raymond-Cox Consulting
Tuesday, May 7th
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Victor Vela
Raymond-Cox Consulting
1:00pm – 2:00pm
A6: Technical Resilience – What Is All The Buzz About?
This session will share the four basics of technical resilience and how they translate to high availability, IT disaster recovery, and cyber resilience in both on-premises data centers and cloud operations. Technology is constantly changing as are the technology risks and threats. This session will explore what the resilience basics are and how they apply across the different operating models including the advent of cyber resilience. This topic will appeal to resilience professionals with and without technology backgrounds. Learn what is required from the business and the technology teams to deliver resilient operations.
Tuesday, May 7th
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Alice Kaltenmark
BCI USA
D3: Preparing For Gradual And Rapid Changes In The Geopolitical Environment
Factoring in Geopolitics and Geopolitical Risk is becoming increasingly critical in the strategic decision-making process for organizations with an international footprint. For business continuity and resilience professionals, it is important to contextualize the geopolitical and geopolitical risk landscape, understand the geopolitical risk impacts on business strategy, innovation, and financials, look at case studies of failures, strategies to implement, keep abreast of emerging risks, and staying ahead of outcome. The geopolitical environment is becoming more competitive due to direct and indirect threats. By factoring in geopolitical risk, leadership can understand risk exposures, and plan accordingly.
Tuesday, May 7th
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Joe Frederick
NSSG
E17: Exercises That Don’t Suck
What if you could plan and execute exercises that would make crisis response and emergency management easier? Learn how to develop exercises that don’t suck by not viewing it as a compliance activity, but truly designed to mitigate or eliminate potential hazards, impress leadership, and ensure brand reputation. Too often exercises feel like a waste of time and a check-the-box activity. Getting together to familiarize individuals with colleagues and review checklists may help prepare for a real event, but incidents are unpredictable and no one exercise will mirror an actual occurrence. Learn how to develop exercised objectives that meet real organizational needs; to structure exercise injects that are plausible and keep participants engaged.
Tuesday, May 7th
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David Trout
RTX
E18: Integrated Crisis Management: Getting It Right When It Matters Most
If we accept that we can’t possibly plan for everything, how should we organize ourselves to succeed? How can we scale this to the enterprise level? How do we coordinate across disciplines in real responses? The context in which we work has clearly changed, as new and different threats are forcing us as practitioners to swim in different lanes. We previously thought that good plans led to good outcomes, and that better plans would lead to better outcomes. But it takes a lot more. Not just coordination. Not just good leadership. It takes meaningful integration across our disciplines. The ability to achieve this is within our grasp, but we need to talk about how we get there.
Tuesday, May 7th
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Brendan Monahan
Novartis
2:15pm – 3:15pm
A7: Transforming Tabletop Exercises In Support Of Operational Resilience
The presenters will share how they reworked its typical exercise protocols and invited a new and modern approach to planning, preparation, and delivery of support and services for real-time operational resilience. Learn how its reverse planning strategy utilized its teams before they came to the exercise. See how community emergency response teams were included in its active threat exercise; see how we were rated, and the impacts to its future exercise planning and operational needs. Topics include modifying the exercise format, pre-planning and topic discussion versus surprise topic, identifying strengths and weaknesses, recognizing its historical and future needs, and shifting focus to prepare for its long-term operational resilience.
Tuesday, May 7th
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EJ Miller
University of Oklahoma
Tuesday, May 7th
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Capt. Dalton Jackson
University of Oklahoma
B9: Case Study: The Importance Of Crisis Communications During A Cyber Incident
This case study will walk through the roles and responsibilities of your crisis response team during a cyber incident, including how we responded, information gathering, the importance of standardized messaging and templates, template examples, plan updates, and the importance of including a crisis response component in your exercises. Who’s on your crisis response call list? What information does each team need? We will review the importance of standardizing organizational communications, the details for each entity, the timing in the response process, and how incorporating crisis communications within your tabletop exercises increases collaboration among your crisis teams.
Tuesday, May 7th
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Susan Zielan
BSI
Tuesday, May 7th
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Joe Layman
Bright Horizons
D4: Global Climate Change And Threat Actors: Why The Next Seven Years Matter
It is likely that we will face an increase in global temperatures above two degrees in our lifetimes. If this alarming situation unfolds, thought must be given to our adversarial relationship with the four global cyber protagonists – China, Russia, Iran, and North Korea and their affiliated cyber-criminal organizations. As climate change continues to impact the world, it will influence the behaviors of all societies, geo-political relationships, and of course cyber threat actors’ behavior. The presenter suggests the impacts of global climate change on regimes, combined with the destabilization of global supply chains will increase the tempo and sophistication of the threat actors and challenge our reliance on legacy technologies. As an example, nation states affiliated Ransomware as a Service actors will continue attacks in support of their host nation governments which grant tacit approval to criminal activity.
Tuesday, May 7th
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Speaker Name
Speaker Title
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Speaker Name
Speaker Title
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Ian Thornton-Trump
Octopi Managed Services Inc.
H4: Utilizing Cyber Risk Quantification & AI
What would you say if you had an alternate way of utilizing cyber risk quantification (CRQ) and AI? The advancements of these tools have become game-changers in this domain, offering quantifiable insights that help organizations make knowledgeable decisions leveraging the power of AI. This presentation will explore a few things, starting with steps to implement risk quantification to meet your business objectives by leveraging aspects of the FAIR methodology. Followed by suggested prompts to help minimize the pain points we all experience with developing customized risk assessments, identifying potential controls, and efficiently mapping to various frameworks. If time permits, the session will conclude with a live demo prompting AI to calculate financial ranges as a baseline to begin implementing CRQ.
Tuesday, May 7th
Session Title / Headline
Session Location / Notes
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Speaker Name
Speaker Title
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Speaker Name
Speaker Title
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Megan Epperson
Axonius