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When faced with an emergency, people do not use the surge of fear and adrenaline to sharpen their decision-making skills. Instead, they fall to their level of training. And hysteria, confusion, panic, and fear are not words you want associated with your employees’ reactions to a crisis.

How do you avoid mass confusion? By planning and training for crises before one strikes.

Emergency planning involves the development of comprehensive emergency plans that focus on concepts for response. No two emergencies are the same, therefore, overly complex emergency plans that have narrowly detailed responses for each emergency should be avoided. Many organizations have the tendency to think more is better with emergency plans.

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