A10 – Lessons Learned from Recent Business Interruptions
Scott Teel, Agility Recovery
Based on the real-world experiences and interactions of organizations of all types, there are common pitfalls to avoid and critical lessons to be learned when responding to business interruptions. Discussion topics will include: An analysis of recent major events causing business interruptions, including record-breaking wildfires, terrorism, and the epic hurricanes of 2017; Actionable ideas and best practices in the face of both naturally occurring and man-made threats; Practical and tactical steps any organization can take today to increase their resilience in the face of common, real-world crises without massive time, money, and internal resource allocation.
A11 – How to Create a Cyber Response Plan When You are a CBCP and Not a CISSP
Ron Kamps, Mutual of Enumclaw
This presentation is from the perspective of someone with business resilience experience who is not a cyber-expert. I will share lessons, tips, and successes on how we went from having no official cyber response plan to having a documented plan, pocket guides, electronic documents, cyber vendor relationships, internal process improvement, quarterly exercises, and integration with our Business Resilience Program. Lessons shared are applicable to other areas that are (sometimes) integrated with business resilience (i.e. Active Shooter, Crisis Management, and Emergency Response).
B15 – Measles, Ebola and MERS – Oh, My!
Suzanne Bernier, SB Crisis Consulting
The recent re-emergence of the MERS coronavirus in South Korea. A mysterious infectious disease outbreak on an international flight. The Ebola epidemic in West Africa. Measles outbreaks throughout North America. Norovirus outbreaks on cruise ships. Seasonal influenza outbreaks across North America. It’s clear the threat of infectious disease outbreaks, epidemics and pandemics are still a reality, and as business continuity professionals, we must ensure we’re prepared. This session will go through some of the residual, as well as recent and emerging threats, before reviewing lessons learned from H1N1 and SARS, based on the presenter’s personal involvement on responding to each event. The presenter will then review some of the key components required for an effective Infectious Disease Plan.
C14 – Five Differences Between Your Existing BCP and an ISO 22301-Compliant BCMS
Tim Woodcome, NQA
ISO 22301 is steadily becoming the global benchmark for vetting business continuity approaches and preparedness between organizations. You may be wondering – “How close is my organization’s BCP to meeting the ISO 22301 requirements?” This presentation will provide a brief primer on ISO 22301 itself, analyze some common tried and true BCP components and compare them to the expectations of ISO 22301, and finally identify the most commonly prevalent gaps or differences between a typical BCP and an ISO 22301-compliant BCMS (Business Continuity Management System). Whether you are simply looking to understand more about ISO 22301 or are working towards achieving ISO compliance, this session has something for you.
C15 – Communicating Through Every Phase of a Hurricane
Peter Steinfeld, AlertMedia
Hurricanes are among the most disruptive and threatening events for a business anywhere near coastlines and getting caught unprepared can only make the outcomes worse. Your employees expect to hear from you during all phases of a hurricane, from the first signs of a tropical depression to the recovery efforts after the storm hits, and proactively communicating accurate information helps keep people safe and your business up and running. Join us to see learn about the right ways to communicate with your people during hurricanes to minimize impacts and keep your people safe and informed no matter what hurricane season has in store.
F4 – Disaster Thinking
Merilee Larsen DrPH, Utah Valley University
In times of disaster it is important to understand the phases that the brain goes through so that one can choose the best possible outcome and mitigate potential deadly consequences. The presenter will highlight the phases of “disaster thinking” using some examples from global disasters and current research in the field. It will change how you think about your disaster planning.