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Tuesday, April 16, 2019, 2:00 p.m. to 3:15 p.m.





A7 – Mobilizing Critical Communication Technologies After a Multi-National Disaster


Ann Pickren, Onsolve, and Jeff Morgan, Family Assistance Foundation
Disaster events can strike at any time and anywhere, so enterprise decision-makers must be able to mobilize quickly to protect customers and employees. Disasters can often be followed by a second disaster that results from inadequate emergency response as communications break down and those impacted do not have the rapid support they need. Session attendees will gain valuable insights from this unique case study presentation of a major cruise line and airline who have turned to the Family Assistance Foundation to help coordinate multicultural support to travelers and their families when an emergency occurs.

A8 – Effective Table Top Exercises – Using Tools to Conduct Real Scenarios
Timothy Smith, Flagstar Bank
Knowing what to do when a crisis strikes may save your life and those of your teams. The first steps of communicating the specifics of an incident and what to do next can make a significant difference in the immediate outcomes.  Understanding why you need to communicate, how you deliver your messages, what the message should contain and collaboration of the team will determine your ability to keep people safe and maintain business operations. This workshop will demonstrate tools that are available to meet the challenges in a dynamic workplace.

B12 – Adaptive Business Continuity: Retrain Your Brain! Gamification, the Growth Mindset, and Adaptive BC
(Note: Breakout Sessions B11, B12 and B13 are part of the Adaptive Business Continuity Series. Attending one individually or collectively is at the discretion of the attendee)
Vanessa Vaughn, Asfalis Consulting
What’s the difference between a growth mindset and a fixed mindset? How does growth and development tie into the world of business continuity? Could you “level up” your BC program with the latest in gamification, Lean practices, and Management 3.0? We’ve discovered that in order for us to grow and to continuously deliver value to our customers, we have to be coachable and willing to change to keep up in our fast-paced environment. Attend this interactive session to learn to “retrain your brain.” Rethink your approach to BC by creating more value more quickly. Get back some of the one thing that is most valuable in all the world: your time.

C12 – Incorporating Cybersecurity into Business Continuity & Disaster Recovery Planning


Carl Hendrickson and Allyn Roberts, Intermountain Healthcare, and Brian McCormack, SelectHealthcare
“Cyberization” of business continuity & disaster recovery plans requires that traditional BC/DR plans be enhanced to include identification and remediation of potential vulnerabilities in both computer systems as well as traditional infrastructure, plant operations, employees, customers, and more. In this session the attendees will learn

  • Overview of the “invisible” threats posed by the “Virtual World” we live in today
  • Known and potential cyberthreats impacting resiliency and recovery
  • Physiology and tools used by “hackers” to infiltrate, compromise and damage business
  • Techniques to help business and IS staff to “play more effectively in the same sandbox

D4 – The Seven Deadly Sins of Metrics


Geoffrey Ho and Matthew Grossman, Deloitte & Touche LLP
Metrics – we’ve been told we need them to do just about anything. Need to justify a resilience investment? Where’s your metrics? How is your BCM program doing? Show me metrics. Is the methodology working and showing functional improvement? Prepare the metrics. Metrics have become fact of every-day resilience program life, but how do you deliver quality metrics? How do you keep your metrics from getting stale, misleading, valueless – or worse? We’ll discuss 7 sins that can cause metrics and reporting to go awry and how to avoid them. Then, we will review some case study metrics actually seen in the field and let you be the judge whether or not they are saints or sinners in the resilience world.

G4 – Building an Engaging Program: It Starts with YOU!         
Tracey Rice, Fusion Risk Management, moderator
This panel session presents new strategies for taking your program to next level. The panel shares how they’ve successfully built more vibrant programs by increasing engagement within their organizations, participating in local professional groups, and actively promoting new ideas to solving problems within their communities. Want a vibrant program? You have to be active yourself! We will focus on on how to increase program engagement, from the executive suite, down to the individual business units providing information for BIAs, AIAs, etc. The discussion will include success stories from industry professionals (non-vendor), each with a different program. You’ll also be presented with ideas and takeaways to use in their your own program, i.e. increasing program buy-in, gaining executive sponsorship, and making your program more visible and valuable to the business overall.

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