Subject Matter Experts

Business Resiliency Health Index Implementation

Jeremy Adkins and Neeta Adkar, Lockheed Martin Evaluating business resiliency posture, highlighting areas of progress or regression, and objectively comparing results across business areas are some of the keys to identifying opportunities to improve preparedness. Lockheed Martin has developed and implemented a model that provides the ability for each of its business areas to self-assess the health of crisis management, business continuity, IT disaster recovery and medical response activities. This presentation will focus on an overview of the project, information about the structure of the model, and how the results are shared.

Innovations in Business Continuity Planning

Mark Armour, Brinks, Inc. Business Continuity should be considered more than just a series of sequential steps. There are ways of better preparing organizations for disruption that don’t follow the traditional, linear path. From exercising first to building ground support, your colleagues are blazing trails you may not even be aware of. Even if you have been exposed to many of these concepts there is bound to be something new to learn here. Whether you are new to the field and looking for a wide spectrum of ideas or you’ve been doing this for a while and want to kick your program out of autopilot, come to this session and find out what others have been doing that you may not have been aware of.

Are You Asking the Right Questions – Vendor Assessments

Vicky Kagler, T. Rowe Price, discusses in a time of static budgets, the need to perform extensive assessments of vendor’s BC/DR capabilities has stretched BC staffs to the limit.  The typical BC due diligence questionnaire is bloated with ineffectual and redundant questions that ultimately fail to provide the information your staff needs to properly perform an assessment.  Furthermore, Programs need an internal mechanism to understand the context of the vendor’s impact to the firm.  Learn how T Rowe Price’s BC Program worked with their Vendor Management Office to institute a concise , smart set of questions that provide the basis of an effective vendor BC/DR assessment.

How to Control the Message in Today’s Connected World: Social Media and Crisis Management

Ted Brown, KETCHConsulting Social media has become a major channel for connecting with customers, but businesses are wary because ultimately it is harder to control the message on social than on other media. During a crisis, the stakes are even larger. Social media is only part of a greater crisis communications system, but in the moment, it may be your quickest and first method to react to a situation. In this session you will learn how social media can be a powerful tool for crisis management. The session will look at the different procedures and philosophies with using social media when handling internal and external incidents. Also discussed will be the role of an Incident Command team in using social media. 

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