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If you have played chess, then you know that to be a good chess player, planning three or four moves ahead gives you head space to think and also hopefully, set you up to win the game.

So it is with incident or crisis management the more moves you can plan ahead, the more successful the response or recovery is likely to be – the reality is though at the initial stages of an incident you will be dealing with a developing situation and all you can do is react to what you know in that instance, it could be hours or even days before you are able to find that space to plan ahead.

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