A1: Tales from the Real World
Mark Carroll, Income Research+Management
In this session approximately 10 individuals, collectively with over 200 years of BCDR experience, will be assembled to present their unique challenge or mini-case that they have experienced that is outside of the business continuity norm; something that you can’t address from a textbook of best practices. A cadre of experts will each relay an example of a method, practice, use-case, etc. that they have used or plan to use that is outside of the BC/DR norm.


C5: Preparing Your Organization for Anything: The All Hazards Approach 
Peter Steinfeld, AlertMedia
Business Continuity Managers should be concerned about data privacy. Every Business Continuity Plan that contains contact information for key managers and staff is a potential privacy violation unless specific safeguards are observed. Moreover, the files that are used for backup and recovery are subject to the same privacy requirements (such as the right to be forgotten) as the primary databases. Also, responding to privacy breaches can be very disruptive. Organizations should prepare for minimizing the impact of system unavailability, investigations, audits, and access limitations on normal business operations. This presentation will address these and other issues and offer practical guidance on implementing measures to comply with recent legislation and to ensure that the Business Continuity Management function is not contributing to an organization’s privacy exposure. These include identification of repositories of personally identifiable information (PII), assessment of the uses to which they are put, obtaining consent from those whose contact information is needed for recovery, and monitoring the use of relevant files.

C6: How to Set a Solid Foundation for Operational Resilience Success – Part One
Brian Zawada, Castellan BC
Over the last year, there have been countless discussions and debates about what operational resilience is and why you should be addressing this industry shift now. But, while insightful and inspiring, you may be left wondering what steps you need to take to actually get started. Or, more importantly, how you should navigate laying a solid foundation that will engage your senior leadership team and ensure you’re focused on protecting the right things. Please join Brian Zawada for an interactive, two-part workshop that will get you started down the right path. In part one of this workshop, we’ll cover:

  • What operational resilience really means for you – regardless of industry
  • How to get started with operational resilience and connect it to business continuity
  • How to leverage the BCOS Frame Meeting to get executives engaged and identify your important business services

C7: Get Out of Your Comfort Zone 
Mark Armour (l), Brink’s, Inc., and Joel Navarro (r), Mary Kay Inc.
Mark Armour, Brinks, Inc.Business Continuity is not easy. And being successful in this discipline takes a lot of courage and hard work. Oftentimes, it means taking steps or stepping into roles for which we feel unprepared or are uncomfortable performing in. During this interactive session, you’ll be challenged to think of some of the things that may be holding you back while learning some tips and tricks for overcoming them. We’re all capable of much more than we believe we are. By stepping out of our comfort zone, we demonstrate our ability to rise above, not just to others but to ourselves.

D3: 9th Edition Event Impact Management Study 
Devin Simenis (l), Witt O’Brien’s, and Cheyene Marling (r), BC Management

The presenters will be sharing the findings from the 9th Annual Event Impact Report. The expanded question set from this year’s study has provided additional insights and observations from across the resilience disciplines of crisis management, crisis communications, and business continuity. While corporations continued to invest in these critical capabilities, there are still some key takeaways from the study that should inform organization and investment in these areas in 2021 and beyond.