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New Incidence Software Model Defines Optimal Readiness for Security Leaders in the Digital Age

Continuity Insights

​​​​​​Groupdolists, provider of incident response software for synchronizing and directing readiness and response, has announced a revolutionary new model for incident management: Incident Response 3.0, a Model for Optimal Incident Preparedness in the Digital Age.

The design of the Incident Response 3.0 model was guided by Groupdolists’ Security Advisory Council of highly respected incident, security, and law enforcement experts with prior corporate and government sector experience in organizations such as Microsoft, Johnson & Johnson, Sony Pictures, City of Seattle and U.S. Department of Transportation.

The report defines Incident Response 3.0 as an ideal, holistic system, integrated with advanced technologies that coordinate and facilitate interactions among all components of incident management. Incident Response 3.0 enables organizations to prepare for, and respond to, an incident with utmost speed and effectiveness. The report also highlights a new “Incident Response Maturity Model” that organizations can use to benchmark where they currently stand on the path to optimal 3.0-level preparedness, outlining the steps they can take to achieve their desired goals.

As detailed in the report, an optimized Incident Response System —​ designed to operate at Level 3.0 — integrates five components:

  1. A living, breathing incident Plan and detailed sub-plans for specific crisis scenarios — digitized, interactive and integrated into an organization’s operations.
  2. A Trained Incident Team of top managers and subject matter experts, all transparently synchronized throughout the incident response process.
  3. Continuous Evaluations via simulated crisis exercises that test the plan and response teams to ensure continuous improvement of the system.
  4. A Technology Platform that unifies and maximizes the effectiveness of all components of the system, serving as the central nervous system of the entire incident response environment.
  5. A Surrounding Organizational Culture that values and promotes incident awareness at all levels and fosters external support.

The report also describes how organizations are experiencing a steady increase in the risks they face — from cyber attacks, workplace violence and harassment, extreme weather events, etc. As a result, organizations today are required to optimize their incident management capacity if they are to prevail in our increasingly dangerous digital era.

Optimizing incident response capabilities requires discarding outmoded mindsets that today often result in compartmentalizing incident management into disparate functions. Instead, organizations must envision optimal incident response as a unified system — Incident Response 3.0.

Read the full announcement here.

Continuity Insights

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