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New Global Study Reveals 61% of IT Professionals Lack Confidence in Ability to Deliver Digital Services During a Crisis

A new global study from LogicMonitor, a cloud-based provider of IT infrastructure monitoring, intelligence and observability, examines how IT departments are evolving in a time of crisis to maintain business continuity and best meet the needs of their customers. The report, Evolution of IT report, reveals a number of important trends, and identifies several IT challenges faced as countries and enterprises shut down physical offices and move operations online.

For example, the study found that 84% of global IT leaders are responsible for ensuring their customers’ digital experience, but nearly two-thirds (61%) do not have high confidence in their ability to do so.

LogicMonitor’s research found that more than half (54%) of IT leaders experienced initial IT disruptions or outages with their existing software, productivity, or collaboration tools as a result of shifting to remote work in the first half of 2020. Within the Education sector, nearly a quarter (24%) of IT professionals stated that their employer did not have a business continuity plan in place to deal with the current crisis.

Overall, 70% of IT professionals are finding it challenging to adapt to their new responsibilities of supporting a remote workforce. Respondents report significant concerns relating to security and stability; specific challenges experienced include the struggle to deal with outages remotely, and the network strain from the increase in remote employees using IT systems. These concerns represent a serious threat to the ability to deliver seamless digital experiences that consumers increasingly demand.

Read the full release here.

Download the Evolution of IT report here.

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