Methodology / Metrics

Principles of Managing Through Extraordinary Change

We are all accustomed to operating in an environment of change; e.g. organizational, regulatory, changes in executive appetite, budgetary, and evolving standards. But, how would you cope with change that is coming so quickly from within your organization? There is no time to reset resiliency strategy or your program resources. No time to even keep track of where existing departments have moved. How would you and your team refocus yourselves and the tools you use to operate under such conditions? Join David Hosier of Macy’s Inc. and Virtual Corporation’s Scott Ream at the Continuity Insights 2017 New York Conference as they present the “5 Principles of Managing Through Extraordinary Change” as practiced at Macy’s rapidly evolving Business Resiliency Program. Participants will take away from this session, fresh ideas to enhance their skills as well as their business resiliency programs. Macy’s Business Resilience program oversees business continuity, crisis management, and crisis communications across the enterprise. They closely working with their internal IT and Macys.com disaster recovery teams. Macy’s, Inc. is one of the nation’s premier retailers with fiscal 2016 sales reaching $25.778 billion and approximately 140,000 employees. The company operates more than 700 department stores in 45 states, as well as DC, Guam, and Puerto Rico under the nameplates Macy’s and Bloomingdale’s. Learn more and register for the Continuity Insights 2017 New York Conference.

Tips for Evaluating a Business Continuity as a Service Provider

Business Continuity as a Service (BCaaS) continues to gain traction among organizations attempting to avoid the persistent issues associated with the adoption and operation of a business continuity management system. But as with any third-party service, there are a number of questions that need to be asked to ensure that your supplier has the tools, skills, and capabilities to deliver a world-class resilient environment for your operation. As you look to partner with a BCaaS supplier to maintain your business continuity strategies, the key considerations you should focus on in your evaluation should include: how does the supplier embed a management process in your organization; do they know how to deploy business continuity as a service; will they use someone else’s work; and do they go beyond plan content maintenance? Read the full article on Continuity Central here.  

BCM Service Provider/Critical Supplier/Supply Chain Management Assessment

BC Management is conducting its annual BCM Service Provider/Critical Supplier/Supply Chain Management Assessment. The survey will be used to assess BCM service providers (alternate site, software, notification and mobile recovery) and critical/ third-party suppliers. Key findings will determine: What is being spent on BCM service providers and are they meeting your BCM program planning needs? Additionally, how has our BCM profession evolved in incorporating the business continuity/ resiliency programs of critical suppliers/third-party providers into our own respective organizations? All study participants will receive a complimentary report assessing the data findings collected from this year’s edition on the survey. Survey participants must be responsible for contingency/resiliency planning and planner to global managers. The survey now live through September 12, 2017. Click here to take the survey.

10 Critical Indicators of a Sound Business Continuity Program

Is your business continuity program in good health? Does it include what many experts consider the most critical element of any business continuity program? These 10 indicators will help you make sure that your program is on track regardless of your industry or company size.

What Will Your New BC Program Look Like One Year Later?

How much can you expect to create, develop, and mature in your first year managing a new business continuity program? Sometimes the questions are more important than the answers. What is reasonable to promise? What do you prioritize? And how do you gain support? Follow one BC professional’s journey of the first year at a new organization. Ron Kamps, Business Resilience Manager with Mutual of Enumclaw, and a faculty member for the 2017 Continuity Insights Management Conference, journaled his activities – what worked, what did not, and what he learned – over the course of his first year with company as he developed a new business continuity program. He outlined his approach to developing the program, his fast-start plan, fast, how he gained support, how he held people accountable, how he managed the program with no resources, and what kept him awake at night. His case study included examples of the various program components, definitions, activities, hierarchy, reporting, tools, task lists, and tips he used, all of which is applicable for those who are planning to start something new, recently started something new, or are looking to jumpstart or mature an existing program or program component. DOWNLOAD: “Developing a New Business Continuity Program: What My Program Looked Like One Year After I Started a New Job”

2018 CI Management Conference Keynote Announced

Continuity Insights has announced that Gerard Braud, an international crisis communications expert, coach, trainer, and author, will keynote the 2018 Continuity Insights Management Conference, scheduled for April 23-25, at the Hilton Miami Downtown, Miami, Florida. Discover why the facts often don’t matter as Braud presents, “Don’t Talk to the Media Until… Being an Effective Spokesperson in Today’s Digital Age.”  Learn why you get taken out of context. Explore what really gets left on the cutting room. Rethink everything you think you know about the media and media training. Braud will give you the secrets you need to tell an honest and compelling story every time you talk with the media. With more than three decades of experience as a spokesman and member of the media, Braud has worked with organizations on five continents. Known as the guy to call when “it hits the fan,” he is widely regarded as an expert in crisis communications and media issues. WATCH: Gerard Braud: When “It” Hits the Fan Braud has been active in the field of communications since 1979. For 15 years, he worked in print, radio, and television as a front line journalist, on the scene of every type of disaster imaginable. His affiliate reports have been seen around the world on NBC, CBS, CNN and the BBC. Since 1994 he has specialized in helping organizations communicate more effectively through media training, crisis communications plans, and employee-manager training. RELATED: Save The Date – 2018 Continuity Insights Management Conference – April 23-25, 2018, ... Read more

Full Program Available for Continuity Insights’ 2017 New York Conference

Two-day educational event will take place October 23-24, 2017 at the TKP New York Conference Center: Continuity Insights has announced the full conference program, including keynotes, speakers, and sessions, for the 2017 Continuity Insights New York Conference, taking place October 23-24, at the TKP Conference Center in the heart of New York City. The opening keynote, Corporate Smokejumper: Crisis Management Tools, Tales, and Techniques, will be presented by Gil Meyer, a crisis management expert who inspires creative change in how organizations approach crisis management, in addition to being the author of Corporate Smokejumper. He is a sought-after speaker who shares his experiences from the front lines of crises in the corporate world. Day two will kick off with “Everything You’re Doing Is Wrong? (Helpful Hints from the Adaptive BC Manifesto).” David Lindstedt, founder of Readiness Analytics, an organization focused on providing meaningful metrics for preparedness practitioners, and the creator of the RPC Model of Organizational Recoverability, will keynote this session, discussing the emergence of a new “Lean” alternative to traditional preparedness planning practices. In addition, conference sessions devoted to Case Studies, Trending Topics, Program Development & Advancement, Measurement, Metrics, and Maturity, Emerging Technology, and Professional Development. One of this year’s highlights will be the FEMA Region II Shelter-in-Place Workshop, which will give participants the chance to exchange best practices and evaluate potential solutions to major disasters requiring shelter-in-place. >>> VIEW THE FULL CONFERENCE AGENDA “This is the most diverse conference program we’ve ever had for New York,” said Robert Nakao, Executive ... Read more

Sponsor Spotlight: Southwest Airlines®

Southwest Airlines is the Official Airline and Sponsor for the 2017 Continuity Insights Management Conference. Southwest is a proud supporter of the 15th annual event and has supplied 10 $500 gift cards to be awarded to lucky conference attendees. Dallas-based Southwest Airlines is in its 46th year of service and operates a network of 101 destinations in the United States and eight additional countries with more than 3,900 flights a day during peak travel season. Based on the U.S. Department of Transportation’s most recent data, Southwest Airlines is the nation’s largest carrier in terms of originating domestic passengers boarded. From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel described by the U.S. Department of Transportation as “The Southwest Effect,” a lowering of fares and increase in passenger traffic whenever the carrier enters new markets.  With 44 consecutive years of profitability, Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to the carrier’s performance and productivity, the importance of its People and the communities they serve, and an overall commitment to efficiency and the planet. Visit Southwest online.

Giving Back to the Community – Continuity Cares Volunteer Project

This year’s Continuity Cares volunteer effort will take place at the Denver Rescue Mission, Denver CO, on Saturday, April 22, 2017 leading off the pre-event activities for the 15th annual Continuity Insights Management Conference. Since its inception, Continuity Insights and the Continuity Insights Management Conference have been active participants in bringing together the business continuity profession and giving back to the community to help those in need. For more than 125 years the Denver Rescue Mission has been changing lives in the name of Christ by meeting people at their physical and spiritual points of need with the goal of returning them to society as productive, self-sufficient citizens. All Continuity Insights Management Conference attendees, faculty, exhibitors, and sponsors are welcome to participate. For more information on participating in this year’s Continuity Cares volunteer effort, contact Bob Nakao, Conference Chairman at 267-980-6151 or bob@continuityinsights.com. Learn more about the Denver Rescue Mission here.

Recently Acknowledged Authorities Join Recognized Subject Matter Experts at 2017 Conference

The 2017 Continuity Insights Management Conference sessions comprise a well-rounded curriculum featuring timely and meaningful content. Featured speakers will give business continuity professionals a chance to discuss resilience at a critical and strategic level. “Our goal in procuring high-profile presenters was to strike a balance between lining up recognized subject matter experts, while continuing to tap new resources and recently acknowledged authorities,” said Bob Nakao, Executive Publisher of Continuity Insights. “This year’s respected faculty is eager to share their experience and knowledge, and provide attendees with usable takeaways that they can put into action immediately.” The industry thought leaders and subject matter experts will delve into the deepest, most advanced-level education program available at any industry educational event. Highlights of the 2017 conference program include:

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