Having effective communication among organizations and with the public are important aspects of emergency management. The emergence of social media, in addition to other media such as television, radio, and newspapers, has provided more communication options and enhanced communication capability, but it has also made communication more challenging.

ISO 22329:2021 ‘Security and resilience — Emergency management — Guidelines for the use of social media in emergencies’ provides guidance on the use of social media in emergency management. It presents useful information on how organizations and the public can use, and interact through, social media before, during and after an incident as well as how social media can support the work of emergency services.

This document is applicable to governmental and non-governmental organizations involved in emergency management and crisis communication.

Learn more about the new standard here.