In November 2022 ISO released a new guidance standard, ISO 22361:2022, to provide a structured approach to crisis management. In this article Hilary Estall MBCI, IRCA BCMS Principal Auditor reviews ISO 22361 and picks out the key points.
“Crisis? What crisis?” This phrase has been used in music titles and political books amongst other things. In this article, I take a look at the definition of ‘crisis’, its application and how ISO 22361 walks us through developing a structured approach to crisis management by applying a set of principles on which a crisis management framework can be developed.
Crisis management has been considered in previous ISO and BS documents, notably PD CEN/TS 17091:2018 and BS 11200:2014. ISO 22361:2022 supersedes both of these aforementioned documents, which have now been withdrawn. It has drawn on previous content, in particular from 17091:2018, applying existing methodologies but taking into consideration the broader perspective that many management system standards / guidance documents apply today. It is not the aim of this article to provide a gap analysis between the two documents and accepts that a number of elements overlap.