A2 – Metrics and Measures in a Large Enterprise
Robin Martin, Second Vice President – Risk Management, Ameritas
Using metrics and measurements to demonstrate how prepared a company is to recover from a business continuity incident. Metrics, measures, and KPI’s are a hot topic in the growing age of big data. But what metrics make sense for business continuity? The presenter will discuss her implementation of capability measures at a large insurance company. By assessing capabilities, setting a baseline, and measuring progress over time, she has been able to demonstrate quantitative progress.
A3 – The Need for Real-Time Communication in a Complex Global Threat Environment
Daniel Graff-Radford, Chief Product Officer, OnSolve
Businesses today – from Fortune 100 with geographically dispersed workforces down to SMBs whose workforces are always on the move – are challenged to communicate in real-time with employees and customers. Whether it’s severe weather, terrorist and active shooter threats, travel issues or even cyber security attacks like the recent Petya ransomware attack when many business employees could not access their networks, laptops and email, and executives needed to find other ways to notify employees in real-time.
C3 – How Every Business Can Have Their Own Emergency Response Teams
Larissa Paschyn, BC Crisis Emergency Manager, Amgen
This presentation will discuss company-based emergency response teams (ERTs) and how businesses ofevery size can implement them. It will focus on the key teams for implementation, including developing your own all function CERT teams, and/or creating specific teams for your company’s needs, such as evacuation coordinators, medical response, urban search and rescue, ham radio technicians, and hazardous materials (hazmat) teams. In addition, the presentation will discuss how to develop emergency teams and get executive buy-in, how to recruit volunteer staff, the required training for each team, equipment needed and approximate costs, emergency response team plan development, exercise development, and how to integrate these teams with local and state emergency services. It will use case-studies of actual company response teams and their capabilities as examples.
E1 – IT DR Program Improvements; Working with Improved Technologies and the People Who Know Them Best
Dean Matsuno, Director, Business Continuity Management for Investment Division and Corporate Division, and Stephen Pickford, Global Disaster Recovery Manager, Manulife Financial Corporation
Documenting and exercising IT Disaster Recovery solutions in an evolving environment; from single on premise application exercises in a day to exercising dozens of applications in mixed environments in a day. As the DR team worked closely with their teammates in IT to go from single application exercises to same-day exercises of dozens of related applications. The IT teams implemented technologies that allowed for near-instant failover of dozens of databases and front ends. The DR team project-managed the coordination of hundreds of participants to improve the failover process and validate that applications were working as expected in the secondary data center. The team continues to help support and evaluate these efforts, and are experiencing the changes that result from solutions being moved off premise to the Cloud.
F2 – Round Table Discussion Around Personal Resiliency
Lance Stange, Virtual Corporation
Lance Stange, Virtual Corporation
As business resiliency practitioners, we often have to perform our jobs under adverse conditions. Often we are planning for crisis scenarios that may or may not occur and often with little or no funding, limited staff, limited support from senior leadership, and sometimes under tight deadlines. This session gives you a short outline of my personal story, some brief descriptions of how to “sell” yourself and your program, but the main emphasis is on the resiliency professionals who are pushing the rope uphill to prepare and herding cats if you are leading response. My goal is that through sharing with each other, each participant may take away coping techniques or nuggets of information that will help them when things are particularly frustrating or when we are feeling burned out.
G1 – Exercise Facilitation Techniques
John Jackson, Fusion Risk Management, Moderator (Panel TBA)
Exercises are an excellent tool to develop competencies, create organizational awareness, identify opportunities for improvement, engage management, and prove that response and recovery capabilities work. Our panel is highly experienced in developing and facilitating exercise sessions that dramatically improve preparedness and management buy-in. This session will be a highly interactive discussion of ideas and techniques, ensuring that attendees leave with relevant and usable takeaways.
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