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Breakout Sessions, Wednesday, April 25, 2018, 1:00 p.m. to 2:00 p.m.

A19 – Nationwide’s Crisis Management Journey           
Joni McLean, Manager, Nationwide
Learn how Nationwide, a leading insurance and financial services company, implemented their crisis management program throughout the company for senior executives, board members, the business and remote locations. Nationwide will share how the program matured, the current tools used to keep executives prepared (including a mobile application) and simulation techniques.
A20 – Lessons Learned from REAL Life Events
Reta Setrak, MBCP MBCI, Senior Manager, Business Continuity Management, Canada Pension Plan Investment Board
Business continuity planning is a dynamic discipline and regardless of how robust and complete your program is, lessons learned from real events are often your best teacher. Hear how such diverse disruptions such as Hurricane Sandy, the Toronto ice storm, New Delhi fire, and City of Calgary flood, have strengthened their program. Best practices will be shared in structuring the crisis management team, training, table top exercises and building the tools to support executive level participation. The presenter will also stress the critical importance of collaboration with Emergency Response, Business Continuity, IT Disaster Recovery and crisis management. 
B11 – Achieving Greater ROI on BC: Emerging Trends in the Industry   
Rod Crowder, CEO, OpsCentre
There has been a groundswell in recent years of organizations looking for a greater return on their business continuity investments. The need for faster results and demonstrable improvements in actual preparedness has made binders, documentation, and “shelf-ware” both obsolete and undesirable. In this presentation, the presenter will cover a range of industry trends that are breaking through the traditional thought processes and BCM industry standards to ensure that organizations, regardless of size or industry, maximize the benefits of their BCM program from the outset, while continuing to build value as their program develops. With anecdotes, case studies, and the latest in BC models, this may challenge the way you think about managing your BCM program.
C14 – Improved Resilience: Strengthening the Relationship with Your Insurance Partners
Frank Russo, Executive Vice President, Procor Solutions + Consulting
Strong operational risk management can reduce or eliminate risk for a business, lead to a smoother insurance claims recovery process, and ultimately result in a reduction in the price of insurance. Using the recent events of Hurricanes Harvey, Irma, and Maria, the presenter will discuss key loss mitigation steps, initial insurance industry response, and best practices of submitting and settling complex insurance claims. He will review the many business interruption challenges that were faced by businesses during these events, both direct and indirect. Participants will also learn how continuity costs post-disaster are prepared and presented for insurance recovery. 
C15 – Crisis Action Teams and Incident Management
Brian Calabrese
Incident management is different in each company. Corporate culture, funding, management interest and understanding all impact if and how Incident Management are handled. One tool that I have found useful is the Crisis Action Team. These are teams of internal and external subject matter experts who are trained to handle specific situations that you will probably encounter during a major incident. A good understanding of the role of an Incident Management Team is essential to building an effective team. We will discuss what the Incident Management Team’s role is during a disaster. 
E6 – Cyber Security – It’s Not Just Your Data!
Laura A. Mosley, Business Continuity Program Manager, Southern Glazers Wine & Spirits
This presentation will review the facts about where cyber is in 2017 and where it’s headed. We’ll look at area-by-area examples of significant cyber impacts, with key takeaways for each of the areas. We’ll also review legal, risk management, safety systems, physical security, public infrastructure and the energy grid, alarms, cameras, supply chain, transportation, telematics, and more.

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