A1 – So You Have a Disaster… Now What?
Tom Serio, Verizon Wireless
The presenter will walk you through a real disaster that impacted a large business and forced them to enact ALL of their business continuity plans. What’s the reality of the situation? What’s were upper management thinking? How do quickly and successfully did employees get back to work? Learn from some very valuable and real lessons learned while recovering a corporate campus from a nine day outage.
B1 – The Internet of Everything (IoE)
Michael Jennings, Senior Vice President, JLT US
The Internet of Everything (IoE), according to Cisco, is a top trend that brings together people, processes, data and things to make networked connections more valuable than ever before – turning information into actions that create new capabilities, richer experiences and unprecedented economic opportunities for businesses, individuals and countries. But what else does IoE bring to the Resiliency equation? In this session we will explore IoE basics; people, data, processes and things that may put your organization at risk.
C1 – Using Proactive Steps, Deliver Real Value to Your Company
John Steffen, Director IT – EDC Resiliency and Reliability, Charter Communications
As a DR/BC program grows, there needs to be an evolution beyond the base level processes and procedures that the program manages. Having great plan and exercising it regularly is a great start, but this is a reactive. Take your program to the preventative point of view and reduce the likelihood of ever needing a plan. This will really add value to the company. By looking at the entire lifecycle chain of applications, identify potential risks and develop plans to mitigate them. These can be small things but can cause real outages.
C2 – Removing Risk Exposure: Vendor Assurance
Thomas Boehling, Director, IS Resilience & Recovery (R2), Providence St. Joseph’s Health
This presentation will discuss ways in which an organization can easily extend the integrity of business continuity, disaster recovery, and operational resilience programs outward to include vendors. We will cover how to engage legal, contract management, and other areas of the organization in ensuring single points of failure introduced by these external dependencies are eliminated. This session will provide tips and examples of how to get involved in and easily navigate contractual language, what to watch out for with force majeure clauses, and provide additional value to any business area in any industry.
D1 – Evaluation, Measurements & Benchmarking, It’s Not How Good You Are, It’s How Good You Want To Be
Phil Lambert, Founder, Ripcord Solutions,
Using tools to define, evaluate, and measure performance, activities, and confidence is a skill that can catapult a resiliency program to a greater level of awareness and significance. This session will discuss basic measuring and benchmarking techniques; scorecards, dashboards, matrices, and reports; practical measurements; self-assessments versus external assessments, and best in class performance leverage measurements for success. Use this knowledge to leverage your influence, program significance, and your image by making measurable progress.
F1 – Don’t Believe Everything You Think: Outsmarting Our Own Biases
Judy Analco, Principal Consultant, ERM
Most of us consider ourselves rational, clear-headed professionals. By its very definition, BC considers non-routine situations on a regular basis. Yet universal biases can cloud our perspectives in ways we may not realize, and compromise our effectiveness. By anticipating and spotting these common mental errors in ourselves and in our stakeholders, we can design more robust, salient interventions, effectively challenge resistance, enable better decisions, and boost organizational resilience. To increase our professional impact, we can learn ways to ‘get out of our own way’ and more quickly lead our stakeholders and support them in carrying out their BC roles.
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