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As organizations around the world were abruptly thrown into having to respond to the COVID-19 outbreak, business continuity management became a key focal point. With hindsight there is, of course, much to learn about how things can be improved for future events.

In this post that appears on Continuity Central, Marc Hardwick, Research Director for TechMarketView, highlights some key lessons learned, starting with getting the decision-making model right from the start.

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