In a crisis situation, each of us is well aware of the importance of having a communication plan. Pressure situations dictate that quick decisions and clear, calm communication is imperative as information regarding an event changes within minutes. And to communicate in real-time, many organizations are turning to free apps for texting and instant messaging.
While the practice of turning to free apps will help businesses reduce costs, there are serious concerns that everyone should be aware of, including lack of monitoring and recording and security risks, to name just two.
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