C13: Third Party Supplier Resilience – Smart Practices to Enhance a Program


Jeremy Gudgeon, Chubb, and Margaret Millett, Uber
Many businesses experienced resilience gaps  with their third-party suppliers during COVID. From loss of employees to an inability to access offices and continue delivering as usual, suppliers experienced real impacts. Businesses have an opportunity post-Covid to assess how they manage Supplier Resilience. Join us as we review ways to reaffirm/address/accept residual risks to supplier-supported business processes. 


C14: Teaming on the Pathway to IT Resilience


Dave Gehrum, Geisinger Health System, and Chris Wright, Deloitte and Touche LLP
Building an Information Technology Resilience Program can present many challenges including understanding the full scope of an organization’s resilience needs, identifying and engaging key stakeholders, and introducing new terms and concepts. To develop a comprehensive program to address IT Resilience, one must take a broad approach, considering existing components and building upon that foundation. As Geisinger Health System set out on its journey to develop and maintain its IT Resilience Program, the presenters will discuss the challenges and opportunities encountered while navigating the resilience needs of a large health care system, including the introduction and reinforcement of concepts such as Technology Impact Analysis (TIA), Maximum Tolerable Period of Disruption (MTPD), Recovery Time Objective (RTO), and Recovery Point Objective(RPO).  They will also discuss the foundational importance of developing and maintaining relationships with key stakeholders as well as maintaining clear and concise communication throughout the process.

C15: Defining Resilience

Dianne Stephens, Globe Life
Are you struggling to accurately define ‘Resiliency’- Is it the same as Business Continuity or Disaster Recovery or neither? Key takeaways from this session will provide clarity on the differences between 3 types of resiliency – Organizational, Enterprise and Operational. Attending this session will help you know which type of resiliency is pertinent to which level of your organization.



D5: 9th Edition Event Impact Management Study


Devin Simenis, Witt O’Brien’s, and Cheyene Marling, BC Management
The presenters will be sharing the findings from the 9th Annual Event Impact Report. The expanded question set from this year’s study has provided additional insights and observations from across the resilience disciplines of crisis management, crisis communications, and business continuity.