A3: How to Transform Your BCM Program with Digital Process Automation: Decision, Implementation, and Launch
Larry Delfiner, Doma and Tejas Katwala, CL Digital
Doma, the real estate title insurance company that is disrupting the market, needed to grow its BCM program as fast as its business was growing. As the organization is in hyper-growth and going public, BCM and automation became part of the leadership’s digital transformation initiative. So, how do you get it right?
C6: Taking Action with Operational Resilience Today – Part Two
Brian Zawada, Castellan BC
Over the last year, there have been countless discussions and debates about what operational resilience is and why you should be addressing this industry shift now. But, while insightful and engage executives and ensure you’re focused on protecting the right things, we’re going to dive deeper! In part two of this interactive workshop, Brian Zawada will explore:
- How to build out a more complete, end-to-end view of your organization (with a focus on your customers, channels, suppliers, and what’s being supplied)
- How to create plausible scenarios and leverage them to generate clarity and confidence for your senior leadership team
- How to set impact tolerances that take into account the needs and expectations of all stakeholders, including customers and the market as a whole
- How to truly stress test your resilience capability and drive improvement
C7: Delivering A Crisis Management Exercise That Challenges the C-Suite!
Senad Cehajic, OMERS and Isabelle Primeau, Premier Continuum
Executives at the C-Suite level that comprise the crisis management team have limited time and attention to give to an almost unlimited number of issues. As a result, it is vital to optimize the time that you have with the C-Suite to ensure they are ready to respond to a crisis effectively. You will achieve this by delivering an exercise that truly challenges their crisis management reflexes. C-Suite level executives are high achievers who thrive in high pressure environments. Conversely, they can become bored and detached when not adequately engaged. This session will provide the roadmap to deliver an exercise that has the C-Suite feeling more confident in their capabilities and excited about participating in the next exercise. Aspects including selection of the right scenario for the exercise and designing injects that are unexpected but realistic will be explained. Important elements such as effective use of multimedia and pacing of an exercise will also be described. Finally, this session will illustrate the exercise moderation skills needed to conduct a challenging exercise.
C2: End-to-End Testing
Lisa Casteel and Debbie Mason, Primerica
How to manage End-to-End complete review of BCP ensures all processes are identified. The value of testing your BCP (which includes your recovery steps) is immeasurable. Having a plan, even well documented, will not serve you or your company well if it is not tested. What constitutes a good test?
E3: Reimagining Organizational Resilience: Achieving Best in Class
Chris Duffy, Infinite Blue
Traditionally, building plans has been the foundation for our profession. But the Pandemic, compounded with layers of man-made and natural disasters, have shifted our reality and focus to identifying and mitigating process risks. In this panel session, you’ll learn how other companies have enhanced their BCM by focusing on operational risks, and the benefits that can bring to your program.