B1: Work Area Recovery in the Absence of a Work Area
Tim Mathews D.Sc. Executive Director Enterprise Resiliency, Educational Testing ServicesDr. Tim Mathews, ETS
Now that many organizations have decided to continue or are considering remote/work-from-home strategies, how can BC practitioners adjust their perspectives, programs and recovery capabilities to this new normal?  Moving from an impact to a building with 3,000 employees to an impact to 3,000 buildings with one employee, what are the issues and risks to recovering a remote workforce and/or work-from-home? 


C1: The Pros and Cons of Having a Third Party Manage Your BCM Program
Kurt Sohn, Virtual Corporation
Congratulations! You’ve been tapped by leadership to lead the BC program. Whether starting from scratch or inheriting a program that has struggled to meet management expectations, how do you choose the best path forward? Where can external resources be effectively leveraged? What are the pros and cons of outsourcing parts of or the whole program? When does outsourcing your BC program make sense? Real world examples, practical tips, and tools you and your team can use to develop your BC program roadmap and resource plan are the basis for this session.


D1: Metrics That Motivate the Plan Lifecycle             
Kathy Davis, CH Robinson
Hear how metrics brought more collaboration and energy in the partnership between the business continuity team and the continuity plan owners and senior leadership. Work through the process the business continuity team used and consider how to adapt the process we used to your business context. Metrics can motivate! This session will show how the team developed metrics that brought new energy into their business continuity plan life cycle. Be prepared for interactivity! We’ll go through the key questions in the process so that you can adapt the process to your own business context. 


E1: How to Internally Market (and Sell) Your Resiliency Program
Paul Lambert, Ripcord Solutions
Do your company’s employees care about resiliency?  Do they understand the “Why?”  Maybe it’s time to start marketing and selling your program internally.  This presentation will cover the importance of a well-organized strategy utilizing marketing best practices and sales techniques.  After all – your “customers” are your company’s employees and recovery teams.  And you need them to “buy-in” to accomplish your program goals and objectives. 


F1: Operational Resilience – Focusing on What’s Most Important
Mike Keating, Reinsurance Group of America
Sure, ISO 22301 talked about scoping your business continuity program based on products and services. Not only have operational resilience-related regulations and leading practice clarified why this is important, but hundreds if not thousands of organizations around the world have figured out how.
This session will discuss how to reset your program scope based on your organization’s most “important business services” and how to establish impact tolerance to clarify expectations regarding resilience.  It will outline how this approach drives far better engagement with executive management and the ways in which scoping by business service and setting impact tolerance connects seamlessly with leading business continuity practice.