Whether a company has invested a lot or a little in its business continuity plan (BCP), it shows when a crisis or disruption transpires. Those with practiced procedures in place to protect the company are able to respond, reset, and rebound more effectively, while those caught off-guard may suffer the consequences long after the incident is over.
Sasha Kalb, Vice President, Risk, Compliance, and Environmental Social Governance at American Express Global Business Travel (GBT) who is based in Hong Kong, shares some thoughts on what to consider when building a BCP program and how we’ve employed our own to manage the current situatio
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