Why Empathy Is Critical When Disaster Strikes

Continuity Insights

When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to the hospital – some with serious injuries – you might expect the company to express shock and empathy, especially when disaster strikes. But apparently not. According to media reports, the only statement from the tour operator was to advise they were working with authorities to help the injured passengers and liaising with emergency services.

The incident took place late last month at the Horizontal Waterfalls, a tourist attraction where tides surge through narrow chasms at Talbot Bay, 250 miles northeast of Broome. When police said passengers on the tour boat had been thrown into the sea, with crocodiles and box jellyfish in the area, the company issued a second statement denying the police version of events. “The vessel did not capsize and no passengers were in the water,” the statement said. “The boat immediately returned to the pontoon.” We probably won’t know for months the official version of what took place.

Continuity Insights

Similar Articles

BCI Education Month Is Here

The Business Continuity Institute (BCI) has launched Education Month 2020, the annual campaign that promotes education and training opportunities for business continuity and resilience professionals across the globe. This campaign … Read more

Artificial Intelligence Risk Management Framework

Artificial intelligence (AI) technologies have significant potential to transform society and people’s lives – from commerce and health to transportation and cybersecurity to the environment and our planet. AI technologies … Read more

Ready For Anything: Duke Health Powers Up New Generator Hub

The power never goes offline at Duke Health’s new Generator Hub in Durham, NC, ensuring continual hospital operations through hurdles, whether planned or unexpected.

Leave a Comment

Share to...