Are you an effective communicator? Good at delegating tasks? A calming presence even during challenging times? Then congratulations—you have all the makings of an excellent crisis manager. But these talents alone will not produce a good outcome during an incident.
“Good crisis leadership happens when you plan for it,” says Lisa Zarzycki, director of corporate security for Daimler Truck North America, one of the world’s largest commercial vehicle manufacturers. “It is imperative to have a team in place that understands their role in crisis could be different than their daily line role.”