A1: The Hong Kong Crisis: Into the Unknown
Mike Keating, RGA Reinsurance
How do you manage a crisis everyone sees, but perhaps does not understand? The Hong Kong protests beginning in the summer of 2019 received headlines and worldwide attention, but little consensus about its magnitude, impact, how it should be best managed. This lack of shared understanding of a crisis can either splinter a senior leadership team or unite them through a humble appreciation of what they must learn together. This session will share the story of how one company processed the information available and responded through a variety of resources to successfully manage the chaos.

 

B1: The Evolution of Business Continuity Management…Evolve or Fade Away
David Halford, Fusion Risk Management
Business Continuity Management continues to evolve with the convergence of Risk and Resiliency. As this convergence of Business Continuity, Disaster Recovery, and Enterprise Risk programs continues, the demand for resiliency is clear. Operational Resiliency as your program focus provides improved value to the Enterprise and is a key element of many recent Financial Institution. Presented will be an actionable methodology to stand up an enterprise resiliency program, but also demonstrates how using software enables you to easily manage critical information about your enterprise and to provide objective success metrics on your program’s effectiveness. You’ll leave the session more confident and ready to offer an innovative solution

 

C1: Today’s Top BCP Challenges: YOUR Questions Answered
Skip Williams, Kingsbridge BCP
Everyone has BCP problems: how to get buy-in, engagement, regulations/standards, ROI, program maturity, testing, or more! Unfortunately, too many people and businesses are nervous to ask the perceived “dumb question.” Join this session for an open discussion in a “fireside” format so everyone feels comfortable asking the question that is holding back their BCP. If there is nothing holding back their BCP, everyone is encouraged to share their experience to help others become successful. For this ultimate “Q&A” session, attendees are encouraged to anonymously submit their most challenging problems before the conference. Answers to these difficult questions will be answered in a fast-paced format derived from years of best practices, lessons learned, successes (and failures), methodologies, technology, tips, and techniques.  

 

C2: Workplace Violence: A High-Level Overview
Chris Sarcletti, BMO Harris
Every year two million American workers report having been victims of workplace violence. Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the workplace. It ranges from threats and verbal abuse to physical assaults up to homicide. It affects and involves employees, clients, customers and visitors. What is workplace violence? How are incidents categorized? What are the costs of workplace violence? What are some of the indicators? This presentation will review the strategies and best practices involved in preparation, identification and key indicators, response, action plans, and drills based on the presenter’s program in place at BMO.

 

C3: The Pros and Cons of Having a Third Party Manage Your BCM Program
Scott Ream, Virtual Corporation
Congratulations! You’ve been tapped by leadership to lead the BC program. Whether starting from scratch or inheriting a program that has struggled to meet management expectations, how do you choose the best path forward? Where can external resources be effectively leveraged? What are the pros and cons of outsourcing parts of or the whole program? When does outsourcing you BC program make sense? This session will deliver real-world examples and practical tips and tools you and your team can use to develop your BC program roadmap and resourcing plan.

 

D1: Independent Business Continuity Management Assessment
Margaret J. Millett, MetLife
Learn how to evaluate and mature your business continuity and disaster recovery capabilities, with an independent assessment on primary services: 1) Gain an understanding of the current state of the program’s framework; 2) Conduct an assessment of the programs in the context of best practices and other relevant regulations; 3) Review the Business Technology and Continuity Management program governance; 4) Identify needed enhancements, current state maturity, and future state roadmap for building a resilient program aligned to company’s risk tolerance and regulatory requirements; 5) Present recommended action plans to close identified gaps, including estimated cost range for individual initiatives; 6) Generate an executive level report and presentation summarizing assessment results and resiliency transition roadmap.