B5: 5 Principles of Managing Through Extraordinary Change

David Hosier
Scott Ream

David Hosier, Macy’s Inc. and Scott Ream, Virtual Corporation
We are all accustomed to operating in an environment of change; e.g. organizational, regulatory, changes in executive appetite, budgetary, and evolving standards. But, how would you cope with change that is coming so quickly from within your organization? There is no time to reset resiliency strategy or your program resources. No time to even keep track of where existing departments have moved. How would you and your team refocus yourselves and the tools you use to operate under such conditions?

In this session, participants will learn about the “5 Principles of Managing Through Extraordinary Change” as practiced at Macy’s rapidly evolving Business Resiliency Program. Participants will take away from this session, fresh ideas to enhance their skills as well as their business resiliency programs.

Macy’s Business Resilience program oversees business continuity, crisis management, and crisis communications across the enterprise. They closely working with their internal IT and Macys.com disaster recovery teams. Macy’s, Inc. is one of the nation’s premier retailers with fiscal 2016 sales reaching $25.778 billion and approximately 140,000 employees. The company operates more than 700 department stores in 45 states, as well as DC, Guam, and Puerto Rico under the nameplates Macy’s and Bloomingdale’s.